Samira ILBOUDO
Newark,NJ
Summary
Dynamic and results-driven professional with a proven track record at Uber Eats, excelling in customer service and route management. Recognized for enhancing customer satisfaction through timely deliveries and effective problem-solving. A reliable team player with strong time management skills, committed to fostering a positive work environment and achieving organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber Eats
09.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Sales Associate
Carribean Island Food
02.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Supervisor
BOLY SEYDOU
01.2017 - 01.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
Bachelor of Arts - Degree in Mathematic,physics,chemistry of Science
State College of Bokina Faso
Bokina Faso06-2014
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Clean driving record
- Route management
- Map reading and navigation skills
- Shipping and packaging
- Complex Problem-solving
- Documentation and reporting
- Inventory management
- FLUENT IN [LANGUAGE]
Certification
- Sales Manager Certificate
- Sales Essentials Certificate
Languages
French
Full Professional
English
Professional Working
Timeline
Delivery Driver
Uber Eats
09.2024 - Current
Sales Associate
Carribean Island Food
02.2022 - 01.2023
Supervisor
BOLY SEYDOU
01.2017 - 01.2019
Bachelor of Arts - Degree in Mathematic,physics,chemistry of Science
State College of Bokina Faso
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