Passionate project and program manager with a strong commitment to professional ethics, actively seeking opportunities in program and project management/analysis. Skilled in building relationships and effectively managing cross-functional communications. Demonstrates advanced understanding of organizational strategies, planning, contracts and budget management, vendor procurement, and contracting. Thrives on growth opportunities, fostering excellence, and promoting collaboration among teams and peers.
Overview
14
14
years of professional experience
Accomplishments
Created and implemented the Real Estate Self-Perform process for small cell projects for wireless facilities (public right of way) where the company owned the real estate rights, thus saving over $500 billion over the existing contract terms
Led team of project managers through work volume increase of 400% for small cell facilities between 2019-2023
Streamlined pricing request for proposal matrix saving 40% in costs for small cell/public right-of-way projects
Supported the macro (rooftops/tower) facilities program expansion of 57% through process creation and data reporting through 2023-2024
Persuaded and prevented spending over $100,000 in deliverable changes while maintaining project forecasts and performing equipment upgrades
Nominated for and completed two leadership programs
Performed as Interim Associate Director for 3 months, managing a staff of 8 project managers and 5 contractors while successfully maintaining program directives, strengthening relationships, and implementing staffing negotiations and solutions
Skills
Leadership and team management
Program and project management
Contract negotiation, analysis and redlining
Relationship builder and diplomatic
Strategic and analytical
Adept in collaborative and negotiation tools
Technical presentation
Process development and implementation
Self-starter and independent
Open minded and futuristic
Attention to detail and communication
Work History
Sr Engineer - RE Project/Program Manager & Analyst
Verizon Wireless
West Nyack, NY
04.2023 - Current
Oversee team of real estate project managers as program manager of 350+ project pipeline and analyst for all wireless facilities new build initiatives (rooftops and towers)
Support and review lease and contract negotiations, ensuring compliance from business, legal, and operational perspectives
Communicate with supporting teams and customers to ensure completion with quality of project deliverables
Lead team through increase of over 250 additional projects representing increase of over 150% work volume through program planning, multi-team coordination, and data management
Collect, analyze, and report data on program progressions for 5G/4G deployments: lease contract negotiations, real estate entitlements, environmental/regulatory and permitting phases and advise leadership of progress gaps and progress
Provide technical assistance and support to project managers through project lifecycle from planning, real estate acquisition, and construction handoff
Ensured timely project delivery within budget constraints by implementing financial programs led by company to fund projects and use available master agreement to successfully complete real estate phase of projects - met and surpassed several goals yearly goals
Diligently work through hiring and staffing issues, team goal setting, employee reviews, and team empowerment and nurture
Engineer III/Real Estate & Regulatory Project Mana
Verizon Wireless
West Nyack, NY
01.2019 - 04.2023
Negotiate master level agreements with local municipalities and property management agencies for wireless facilities (rooftops, towers, and right-of-way), including agreements with NYC DoITT and DOT, and NYS DOT
Enforced various federal regulations FCC, EPA, NEPA compliance on all projects - over 900 in pipeline
Provided project progression advisory to management and support to team of four project managers
Led team to become results-oriented team through task management, reporting, process implementation, motivation, and work with vendors and supporting multi-discipline teams
Ensured contract compliance from operational, business, and legal perspectives
Monitored various processes throughout project lifecycle, regulatory reviews, radio frequency reporting to ensure proper progression and deliverable management
Responsible for contractor sourcing and onboarding, training, technical assistance, and programmatic guidance
Documented all training materials and updated documented resources
Contract Manager
Charter Communications, Inc
New York, NY
05.2017 - 01.2019
Developed strong relationships with customers, clients and customers (including NYC Housing Authority, NYC DOT, NYC DoITT, Healthcare facilities), outside and in-house counsel, cross-functional teams (sales, field operations, provisioning) and fostered effective partnerships.
• Reviewed and ensured contract compliance for business, legal, sales, technological, and operational terms according to programmatic guidance and sales offers - over 100 agreements per year
• Created and implemented e-recordation process for easements and memoranda, thus securing our access rights
• Implemented contracts from contract management perspective, setting up marketing shared revenue and rent payments for payment compliance
Paralegal
Charter Communications, Inc (Former Time Warner Cable)
New York, NY
05.2015 - 05.2017
Reviewed, redlined, and negotiated service and marketing agreements for the delivery and installation of telecommunication services and assets according to NYS Public Service Law 228, including NYC Housing Authority and other major property management agencies in NYC (Vornado, SL&Green, Cushman & Wakefield, Bozzuto, Cornerstone to name a few)
Ensured legal and business terms were enforced in every contract
Enhanced case efficiency by preparing and leading conferences between legal department, sales, clients, and their attorneys for contract redlining reviews and escalations
Fostered long-term, sustainable relationships with construction, engineering, sales, and legal teams
Created process for bulk review of contracts for multiple dwelling units in NYC and managed property portfolio agreements of over 1000 properties
Implemented reporting tools for contract review productivity
Assembled approved materials/language library containing redlining and negotiation protocols and alternatives
Efficiently performed as liaison for legal department and subject matter expert, maintaining policies and procedures for team support and consultation while partnering up with operations, sales, and headquarters
Advanced Services Project Manager
Time Warner Cable
Middletown, NY
08.2010 - 08.2015
Supported sales and contract order entry in compliance with budget, business approvals, ROI, and implementation guidelines
Managed bulk accounts and service maintenance of hospitality, healthcare, utilities, and government (state and municipal) portfolios
Coordinated service implementations from site survey phase to construction completion for various fiber services solutions
Trained technicians on metric standards according to field operations guidelines and implemented productivity/ bonus programs
Executed mass infrastructure upgrade ahead of schedule by procuring and negotiating access to commercial and residential properties
Collaborated with cross-functional departments and provided analysis of project and results progression.
Education
Bachelor of Science - Business
City University of New York
New York, NY
01.2021
Certificate - Project Management
Baruch College
New York, NY
01.2018
Certificate, ABA Approved - Paralegal
Marist College
Fishkill, NY
01.2012
Associate of Arts - Psychology
University of Phoenix
New York
01.2010
Languages
Portuguese
Spanish
English
Certification
NYS Notary Public – Queens County, Exp. 2024
New York State Court Translator – Portuguese, 2008
Timeline
Sr Engineer - RE Project/Program Manager & Analyst
Verizon Wireless
04.2023 - Current
Engineer III/Real Estate & Regulatory Project Mana
Verizon Wireless
01.2019 - 04.2023
Contract Manager
Charter Communications, Inc
05.2017 - 01.2019
Paralegal
Charter Communications, Inc (Former Time Warner Cable)
05.2015 - 05.2017
Advanced Services Project Manager
Time Warner Cable
08.2010 - 08.2015
Bachelor of Science - Business
City University of New York
Certificate - Project Management
Baruch College
Certificate, ABA Approved - Paralegal
Marist College
Associate of Arts - Psychology
University of Phoenix
References
Verizon Wireless: Marc Coon (585)-321-5358 | Alyson Seigal (917)-414-5691
Charter Communications/Time Warner Cable: Krys Wolstromer (347)-684-4748
Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)