Samira Palomino
Walla Walla,WA
Summary
Customer-focused professional with experience in hospitality, front desk operations, and guest services. Brings strong communication, cash handling, financial reconciliation, and problem-solving skills developed in fast-paced customer-facing environments. Dedicated to creating positive guest experiences, maintaining accurate records, and supporting efficient hotel operations while delivering professional and welcoming service.
Overview
4
4
years of professional experience
Work History
Public Service Specialist
Blue Mountain Humane Society
Walla Walla
02.2025 - Current
- Manage front desk operations in a high-volume environment, greeting visitors, answering and directing multi-line phone calls, responding to emails, and maintaining confidential client records.
- Schedule appointments, coordinate services, and maintain accurate records using Microsoft Word, Excel, and database systems.
- Process and reconcile financial transactions including service fees, donations, licensing payments, adoptions, refunds, voided transactions, and receipt corrections.
- Resolve customer concerns by coordinating with multiple departments, providing program information, and ensuring a welcoming, organized, and professional environment.
Server
The Marcus Whitman Hotel
Walla Walla
02.2024 - 02.2025
- Delivered exceptional guest service in a luxury hotel environment, anticipating guest needs, handling special requests, and creating positive experiences for VIP guests and special occasions.
- Maintained extensive knowledge of restaurant, lounge, and café offerings while providing personalized recommendations and answering guest questions regarding menu items, beverages, and dietary accommodations.
- Processed cash and credit card transactions accurately, balanced receipts, collaborated with hotel departments, and resolved guest concerns to ensure a positive guest experience.
Call Center Representative
Diamond Parking Services
Spokane
10.2022 - 01.2024
- Managed high-volume inbound calls and email communications regarding memberships, account balances, parking policies, and payment options while providing professional customer service.
- Reconciled account balances, investigated billing discrepancies, and maintained confidential customer records in accordance with company policies.
- Assisted customers in selecting parking options based on location and budget while collaborating with property managers nationwide to resolve concerns and maintain accurate account documentation.
Education
High School -
Walla Walla High School
Walla Walla, WA2019
Skills
- Guest Relations & Customer Service
Cash Handling & Financial Reconciliation
Microsoft Word, Excel & Outlook
Problem Solving & Conflict Resolution
Multi-Line Phone Systems
Timeline
Public Service Specialist
Blue Mountain Humane Society
02.2025 - Current
Server
The Marcus Whitman Hotel
02.2024 - 02.2025
Call Center Representative
Diamond Parking Services
10.2022 - 01.2024
High School -
Walla Walla High School