Samira Sahib
Elk Grove,CA
Summary
Expert in training staff and overseeing daily operations, ensuring efficient workflow and productivity. Demonstrates a strong commitment to customer service excellence and team collaboration, contributing to a positive workplace culture. Proven ability to maintain high service delivery standards while enhancing team performance.
Overview
3
3
years of professional experience
Work History
Shift Lead
Brody's Restaurant
Sacramento, California
07.2024 - Current
- Trained new staff on procedures and safety protocols for performance.
- Coordinated shift schedules for optimal staffing levels and support operational efficiency.
- Monitored inventory levels and placed orders to avoid stock shortages.
- Resolved customer issues promptly, contributing to improved service quality and customer satisfaction.
- Conducted regular team meetings to communicate updates and gather feedback.
- Completed opening and closing duties to facilitate business operations.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Monitored employee performance and provided feedback on areas for improvement.
Sandwich Artist
SUBWAY®Restaurants
Elk Grove, California
10.2022 - 07.2024
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Stocked ingredients and supplies to ensure availability during busy hours
- Managed cash register operations for accurate transactions and efficient service
- Ensured clean workstations and dining areas during shifts to enhance customer experience
- Educated customers on regular deals and monthly specials to increase sales opportunities
Education
High School Diploma -
Monterey Trail High School
Elk Grove, CA05-2024
Some College (No Degree) -
Cosumnes River College
Sacramento, CA03-2026
Skills
- Operational oversight
- Food safety compliance
- Staff scheduling
- Crew coordination
- Training and development
- Customer service
- Stock control
- Problem solving
Timeline
Shift Lead
Brody's Restaurant
07.2024 - Current
Sandwich Artist
SUBWAY®Restaurants
10.2022 - 07.2024
High School Diploma -
Monterey Trail High School
Some College (No Degree) -
Cosumnes River College