ALEXANDRIA WILSON
Richmond
Summary
Dynamic Customer Service Cashier with experience leading store operations and enhancing team performance. Skilled in cash handling and customer satisfaction, consistently delivering exceptional service while training new employees and resolving issues effectively in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Shift Lead
Walgreens
Richmond
03.2026 - Current
- Led store operations during assigned shifts, including opening/closing procedures, cash handling, and ensuring operational readiness
- Supervised and motivated team members by assigning tasks, monitoring performance, and providing coaching and support
- Delivered exceptional customer service by resolving issues, assisting with product selection, and modeling best service practices
- Assisted in training and onboarding new employees while fostering team development and leadership growth
- Managed inventory processes, including receiving shipments, verifying deliveries, and maintaining stockroom organization
- Executed merchandising plans, including promotional displays, seasonal resets, and product placement updates
- Handled financial transactions accurately, including sales, refunds, exchanges, and cash drawer balancing
- Maintained store cleanliness, safety standards, and compliance with company policies
- Collaborated with pharmacy and other departments to ensure seamless store operations and customer satisfaction
Customer Service Cashier
Walgreens
Richmond
08.2023 - 03.2026
- Processed customer orders and accurately handled payment transactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed returns and exchanges while adhering to store policies, ensuring customer satisfaction.
- Utilized knowledge of sales and store promotions to effectively answer product questions.
- Maintained clean, organized workspace to create welcoming environment for customers.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Education
High School Diploma -
Bush High School
Richmond, TX06-2025
Skills
- Customer Service
- Customer Relations
- Point of Sale Management
- Cash handling expertise
- Sales Support
- Inventory Management
- Merchandise Restocking
- Operational Oversight
- Financial Reporting
- Team Leadership
- Conflict Resolution
- Customer Satisfaction
- Product Knowledge
Timeline
Shift Lead
Walgreens
03.2026 - Current
Customer Service Cashier
Walgreens
08.2023 - 03.2026
High School Diploma -
Bush High School