June Guitron
Denver,CO
Summary
Results-driven Shift Lead with a strong background in training, inventory management, and customer relationship management. Demonstrated ability to maintain high service standards and resolve issues swiftly, contributing to improved customer satisfaction and team efficiency. experience in both fast paced food establishments and cafes.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Shift Lead
Maria Empanada
Denver, Colorado
06.2026 - Current
- Trained new staff on menu items and customer service standards to ensure consistent guest experiences.
- Supervised team members during busy service periods to maintain service quality and operational flow.
- Resolved customer complaints promptly to improve customer satisfaction and loyalty.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Monitored food preparation processes to adhere to quality standards and safety regulations.
- Managed inventory levels and performed stock checks to maintain product availability.
Barista
Starbucks
Denver, Colorado
07.2023 - Current
- Delivered exceptional customer service in a fast-paced environment, fostering positive customer experiences.
- Prepared high-quality coffee beverages according to standardized recipes.
- Operated espresso machines and coffee brewing equipment efficiently.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Assisted in training new baristas on menu items and procedures.
- Developed knowledge of menu items to enhance customer recommendations.
- Worked with team members to maintain efficient store operations, contributing to overall workflow.
- Sustained calm demeanor during high-volume periods and special events, supported team morale.
- Followed health, safety and sanitation guidelines to pass state inspections.
Host
Mission Yogurt
Denver, Colorado
08.2021 - 06.2023
- Welcomed guests upon arrival to create a positive first impression, and managed seating arrangements for efficient service flow.
- Greeted guests and organized seating based on group size and waitlist preferences.
- Coordinated reservations and maintained accurate waitlist records for busy periods.
- Took reservations over the phone and in person.
- Managed incoming calls during busy shifts.
- Monitored the dining area to maintain cleanliness and enhance overall comfort for patrons.
- Provided excellent customer service by anticipating customer needs.
- Trained new hosts on procedures and guest interaction standards effectively.
- Maintained knowledge of menu items to provide informed recommendations to guests.
- Collaborated with kitchen staff to communicate guest needs and special requests.
- Resolved customer complaints with professionalism, contributing to improved guest satisfaction.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
Crew Member
Raising Cane's Restaurants
Denver, Colorado
12.2020 - 06.2021
- Took orders from patrons and efficiently entered selections into the store computer system to ensure accurate order processing.
- Delivered food promptly to support guest service.
- Operated cash register and handled customer transactions efficiently.
- Completed opening and closing tasks, setting up the workstation, cleaning surfaces, and restocking supplies to maintain a smooth operation.
- Ensured a hygienic dining environment by promptly cleaning surfaces and removing trash. by sweeping floors, wiping tables, and emptying trash bins.
Education
High School Diploma -
Smoky Hill High School
Aurora, COSkills
- Food safety compliance
- Operational oversight
- Inventory management
- Staff training
- Complaint resolution
- Customer engagement
- Team leadership
- Bilingual communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Lead
Maria Empanada
06.2026 - Current
Barista
Starbucks
07.2023 - Current
Host
Mission Yogurt
08.2021 - 06.2023
Crew Member
Raising Cane's Restaurants
12.2020 - 06.2021
High School Diploma -
Smoky Hill High School