Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samira Santillan

Fort Worth

Summary

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Overview

6
6
years of professional experience

Work History

Sales & Brand Growth Director

Chick-fil-A
06.2024 - Current
  • Develop high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhance team collaboration through regular communication, goal setting, and performance evaluations.
  • Establish a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivate a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthen internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Implement innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Optimize staff performance by designing comprehensive training programs tailored to individual needs.

Director of Training and Development

Chick-fil-A
05.2022 - 05.2024
  • Optimized budgets by identifying cost-effective methods for delivering impactful training experiences.
  • Ensured a focus on diversity, equity, and inclusion in all aspects of professional development practices.
  • Influenced organizational change by championing a culture of continuous learning and growth.
  • Increased employee retention through targeted development initiatives and career path planning.
  • Navigated complex regulatory environments, ensuring compliance with industry-specific training requirements.

Team Lead

Chick-fil-A
06.2020 - 05.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.


Team Member

Chick-fil-A
06.2019 - 06.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Fort Worth Isd Adult Education
Fort Worth, TX

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Operations management
  • Employee development

Languages

Spanish
English

Timeline

Sales & Brand Growth Director

Chick-fil-A
06.2024 - Current

Director of Training and Development

Chick-fil-A
05.2022 - 05.2024

Team Lead

Chick-fil-A
06.2020 - 05.2022

Team Member

Chick-fil-A
06.2019 - 06.2020

Fort Worth Isd Adult Education

Similar Profiles

CREATE PROFILE