Samira Wilmore
Williamstown,NJ
Summary
Accomplished banking leader with a proven track record managing high-performing branches across TD Bank, Wells Fargo, and PNC. Drives revenue growth, exceptional customer experiences, and operational excellence through clear expectations and hands-on coaching. Trusted regional partner with experience managing escalations, leading training initiatives, developing high-potential managers, and executing market-level strategies. Prepared to lead a district and elevate performance across multiple locations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager III
TD Bank
02.2019 - Current
- Leads flagship store with strong results in sales, credit card growth, and overall customer service experience.
- Builds strong operational results with consistent audit, compliance, and risk performance.
- Led the Elevate Program for BC region and trained store team members on stronger credit card conversations using the Pre-Qualification tool.
- Led bi-weekly calls with SM's to follow up on training, success, and accountability around Elevate
- Assists Regional Manager with RMM customer bump up escalations as well as Store Supervisor and ASM meetings.
- Completed the RMM Development Program and applies district-level leadership practices to strengthen performance.
- Meets quarterly with a Regional Manager mentor to accelerate leadership development.
- Leads the region’s volunteer initiatives and represents TD at local community and network events.
Branch Manager III
Wells Fargo Bank
11.2014 - 02.2019
- Managed a high-volume branch with the responsibility to overall grow the bank, coach and develop team members, operations excellence, and providing legendary customer service experience.
- Maintained consistently high audit performance while increasing the quality of advice conversation across the team.
- Supported market-level needs and nearby locations when required.
- Fostered a culture emphasizing quality and continuous improvement while ensuring all team members understood and contributed to performance accountabilities.
- Actively participated in community activities to promote the bank's image and growth while maintaining a strong local presence.
- Received ongoing accolades for outstanding service and consistently exceeding goals.
Branch Manager
PNC Bank
09.2012 - 11.2014
- Led daily operations, coached bankers, and strengthened sales performance.
- Improved customer service quality and maintained strong compliance and risk control.
- Handled escalations and supported market priorities.
- Managed the overall Profit and Loss statement, analyzed and budgeted employee expenses, overtime, vendor relationships, and inventory for financial optimization.
Store Manager
Verizon Wireless
08.2004 - 08.2012
- Oversaw sales, staffing, and performance for flagship retail location.
- Developed high-performing teams and improved customer satisfaction.
- Maintained consistent top-tier sales results.
- Led daily store operations while delivering strong sales performance
- Coached and developed a team of sales representatives to meet and exceed targets
- Drove high-quality customer interactions and resolved escalations quickly and efficiently
- Analyzed sales trends and adjusted strategies to improve results
- Managed scheduling, staffing, performance evaluations, ensured accurate cash handling, inventory control, and store compliance
- Trained new hires on systems, products, and sales techniques
- Built a strong service culture that increased customer satisfaction and retention
- Executed promotional campaigns and product launches
- Maintained strong operational discipline and store presentation standards
Certification
Certificate of Achievement Urban League of Philadelphia Leadership Forum 2024
Public Notary
Medallion certified
Languages
German
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Store Manager III
TD Bank
02.2019 - Current
Branch Manager III
Wells Fargo Bank
11.2014 - 02.2019
Branch Manager
PNC Bank
09.2012 - 11.2014
Store Manager
Verizon Wireless
08.2004 - 08.2012