SAMIRA YUSUF
Hilliard,OH
Summary
Trained in IT support, troubleshooting, customer service, networking, operating systems, system administration, and security. Excellent customer service, organization and telephone etiquette. Knowledgeable professional bringing several years' experience in help desk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.
Overview
7
7
years of professional experience
Work History
Data Center Operations Technician
AWS
New Albany, Ohio
05.2024 - Current
- Monitored server performance using system utilities to ensure optimal operation.
- Created detailed documentation of operational procedures and best practices.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
OhioRISE IT Administrator
Aetna / CVS
New Albany, OH
06.2023 - 05.2024
- Manage requests that come through IT mailboxes
- Attend meetings with CMEs and MCOs and record technical issues that might require Aetna intervention
- Research and gather information pertaining to requests
- Educate and promote optimized processes
IT Asset Management Hardware Technician
Soleo Health
Dublin, OH
06.2022 - 06.2023
- Provisioning company new hires hardware such as iPads, laptops, desktops and sending them out along with extra peripherals they might need
- Maintaining and creating inventory assets during the week
- Responsible for shipping, receiving, tracking, and managing current and retired hardware assets
IT Support Specialist
Chipotle Mexican Grill
Columbus, OH
10.2021 - 06.2022
- Tier 1 Specialist in charge of taking inbound calls for restaurants IT issues
- Familiarity with Aloha, documenting issues within a ticketing system and consistently meeting deadlines for high priority tickets
- Operated as a service point-of-contact for help desk
- Assisted users by diagnosing, troubleshooting, and resolving support tickets
- Consistently provided superior quality, timely problem-solving to callers and e-mailers
Administrative Assistant
Babies and Beyond Childcare Center
Columbus, OH
05.2017 - 01.2020
- Printer Setup and Troubleshooting
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Monitored work calendar and scheduling appointments, meetings
- Prepared group activities for youth to enhance socialization, communication, and problem-solving skills
Education
Bachelor of Science - Business Administration, IT Management
Western Governors University
05.2024
Per Scholas -
05.2023
Information Technology Security Administration -
Computer Career
06.2021
Google IT Support Certificate -
11.2020
Skills
- Troubleshooting data networks External & internal networks connectivity issues Install operating system
- Service packs, & updates Troubleshooting Windows & configurations Windows utilities to manage Hard Drives Set-up & maintain firewalls & anti-virus Exposure to virtual infrastructures Understand TCP/IP
- DNS & DHCP systems Familiar with various distributions of Linux Windows 7/10 MS Office MAC OS
- Provisioning iPad, desktops and laptops Inventory management Window Installs Organizational skills
- Server Management Hardware replacement Hardware diagnostics
Timeline
Data Center Operations Technician
AWS
05.2024 - Current
OhioRISE IT Administrator
Aetna / CVS
06.2023 - 05.2024
IT Asset Management Hardware Technician
Soleo Health
06.2022 - 06.2023
IT Support Specialist
Chipotle Mexican Grill
10.2021 - 06.2022
Administrative Assistant
Babies and Beyond Childcare Center
05.2017 - 01.2020
Bachelor of Science - Business Administration, IT Management
Western Governors University
Per Scholas -
Information Technology Security Administration -
Computer Career
Google IT Support Certificate -
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