Samira abdelmalak

· Supported accreditation compliance for 5 pharmacy locations, contributing to successful audit outcomes and 100% on-time renewals

· Partnered with cross-functional teams to meet service level agreements (SLAs) and improve overall compliance performance by ~15–25%

· Interpreted and implemented regulatory requirements from URAC, ACHC, Joint Commission, HIPAA, and CMS, ensuring continuous operational compliance

· Developed and delivered training programs for 60 staff members, increasing adherence to CQI, Performance Improvement (PI), and Quality Management (QM) standards

· Reviewed and optimized Standard Operating Procedures (SOPs), reducing process inefficiencies and improving audit readiness

· Managed and resolved audit requests, regulatory inquiries, and internal compliance issues, consistently meeting tight deadlines

· Maintained detailed compliance documentation, audit logs, and performance reports, ensuring 100% documentation accuracy during reviews

· Assisted with Board of Pharmacy inspections, ensuring adherence to state and federal regulatory requirements

· Identified compliance risks and implemented corrective action plans, reducing recurring issues by ~20%

· Participated in internal audits and external accreditation surveys, contributing to continuous improvement initiatives across the organization

· Utilized compliance tracking systems and reporting tools to monitor KPIs and support data-driven decision-making

-Led patient engagement and medication access, improving medication adherence and reducing complications.
- Collaborated with nursing teams, providers, and pharmacists to manage therapy-related concerns and maintain treatment continuity.
- Oversaw prior authorizations, coordinated Patient Assistance Programs, and drove case management.
- Implemented data-driven strategies to boost retention rates by 15% with contracted pharmacies.
- Trained and supported new staff during system-wide rollout of specialty pharmacy operations.

- Facilitated communication between healthcare providers and pharmacy teams to streamline medication management.

- Assisted in resolving prescription inquiries, ensuring timely responses for optimal patient care.

- Collaborated with healthcare professionals to optimize patient medication management strategies.

- Developed educational materials for patients and staff on pharmaceutical therapies and compliance.

- Led patient engagement and medication access support post-transplant, improving medication adherence

and reducing complications.
- Collaborated with transplant teams, providers, and pharmacists to manage therapy-related concerns and maintain treatment continuity.
- Oversaw prior authorizations, coordinated Patient Assistance Programs, and drove case management for over 100 patients.
- Implemented data-driven strategies to boost retention rates by 15%.
- Trained and supported new staff during system-wide rollout of specialty pharmacy operations.

- Self-motivated, with a strong sense of personal responsibility.

- Worked effectively in fast-paced environments.

- Skilled at working independently and collaboratively in a team environment.

- Proven ability to learn quickly and adapt to new situations.

- Split and delegated daily production and adjudication tasks to optimize operational throughput.
- Designed and conducted SOP training for pharmacy technicians, achieving 100% compliance within one month.
- Collaborated with interdepartmental teams to reduce order processing time by 30%, enhancing customer satisfaction.

- Led operational excellence initiatives, improving efficiency and workflow management across pharmacy departments.

- Streamlined inventory management processes, optimizing stock levels and reducing waste in pharmacy operations.

- Developed training programs for staff, enhancing skill sets and ensuring compliance with regulatory standards.

- Implemented new technology solutions, increasing accuracy in prescription dispensing and patient safety protocols.

- Directed retail pharmacy operations in a high-volume environment, managing staff schedules, compliance, and inventory.

- Mentored and trained new hires, elevating overall team competency and efficiency