Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zhane Mercadel

Moses Lake,WA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Caregiver

Brookdale Assisted Living
04.2021 - 10.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Caregiver Attendant

Summerwood
01.2020 - 11.2020
  • Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
  • Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
  • Ensured patient safety through diligent monitoring and adherence to care plans.
  • Assisted patients with daily living activities, promoting independence and dignity.

Housekeeping Room Attendant

Holiday Inn
03.2019 - 12.2019
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.

Team Member

Jack in the Box
09.2016 - 01.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

GED -

Big Bend Community College
Moses Lake
06.2025

Certificate - Strategies To Success

Work Source
Moses Lake, WA
02.2024

Skills

  • Problem-Solving
  • Customer Service
  • Teamwork and Collaboration
  • Cash Handling
  • Cleaning
  • Learning Agility
  • Performance Improvement
  • Time Management

Timeline

Caregiver

Brookdale Assisted Living
04.2021 - 10.2021

Caregiver Attendant

Summerwood
01.2020 - 11.2020

Housekeeping Room Attendant

Holiday Inn
03.2019 - 12.2019

Team Member

Jack in the Box
09.2016 - 01.2017

GED -

Big Bend Community College

Certificate - Strategies To Success

Work Source
Zhane Mercadel