Samirawit Admke
Silver Spring,MD
Summary
Dynamic and results-oriented professional with extensive experience in customer service and complaint resolution, honed at Auntie Anne's Pretzels. Excelled in active listening and Microsoft Office Suite, boosting customer loyalty and contributing to sales growth. Demonstrated proficiency in handling high-stress situations and complex transactions, ensuring high levels of customer satisfaction and operational efficiency.
Work History
Customer Service Representative
Auntie Anne's Pretzels
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
Arat Kilo Restaurant
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
08.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Customer relations
- Microsoft PowerPoint
- Microsoft Office Suite
- Product sales
- Report preparation
- Order fulfillment
- Coordination
Timeline
Customer Service Representative - Auntie Anne's Pretzels
Cashier - Arat Kilo Restaurant
Ayer Tena Collage - ,
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