Samiro Hassan
Aurora,CO
Summary
Passionate about creating exceptional customer experiences, I bring years of hands-on expertise in customer service and sales, with standout achievements at Home Depot. Known for building genuine connections with customers, I’ve mastered the art of strategic upselling to boost sales while ensuring every interaction feels personal. My knack for problem-solving and active listening has not only resolved challenges seamlessly but also earned trust and loyalty, driving measurable improvements in customer satisfaction. Whether it’s managing transactions with precision or fostering long-term relationships, I thrive on delivering results that leave a lasting impact.
Overview
3
3
years of professional experience
Work History
Sales Associate
Home Depot
05.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Stylist Sales Associate
Maurices
02.2023 - 05.2023
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Embraced fashion and understood market trends to articulate in client interactions.
- Built long-lasting customer relationships through attentive service and consistent followups.
Cashier
Walmart
11.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Aurora West College Preparatory Academy
10100 E 13th Ave, Aurora, CO 8001005-2024
Skills
- Vital signs monitoring
- Patient care
- HIPAA compliance
- Healthcare ethics
- Infection control procedures
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Active listening
Languages
somali
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Home Depot
05.2023 - Current
Stylist Sales Associate
Maurices
02.2023 - 05.2023
Cashier
Walmart
11.2021 - 01.2023
High School Diploma -
Aurora West College Preparatory Academy
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