Jo Brown
Newport News,VA
Summary
Driven professional with a proven track record in patient care and team leadership, notably at Southern Maryland Hospital. Excelled in enhancing patient independence through dedicated personal hygiene assistance and vital signs monitoring. Skilled in fostering a positive environment, significantly improving patient satisfaction and team efficiency. Mastery in housekeeping and patient safety showcases a balanced blend of hard and soft skills.
Overview
39
39
years of professional experience
Work History
Sales Associate
Marlo's Furniture
08.2013 - 11.2013
Team Member / Manager
Popeyes Louisiana Chicken
04.2004 - 11.2013
- Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
- Boosted sales performance, coaching team members on effective sales techniques and client relationship management.
- Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
- Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.
- Managed recruitment to successfully meet short- and long-term business staffing goals.
- Assisted in creating bi-weekly work schedule for all serving and hosting employees.
Home Health Aide
Generous Heart
06.2021 - 04.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
CNA
Southern Maryland Hospital
06.1986 - 12.1993
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
Clinton convalescent center
Clinton , Maryland
06.1984 - 06.1986
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Education
General Education
06.1984
Skills
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
- Vital signs monitoring
- Bathing Assistance
- Housekeeping
- Dressing assistance
- Recording vital signs
Timeline
Home Health Aide - Generous Heart
06.2021 - 04.2023
Sales Associate - Marlo's Furniture
08.2013 - 11.2013
Team Member / Manager - Popeyes Louisiana Chicken
04.2004 - 11.2013
CNA - Southern Maryland Hospital
06.1986 - 12.1993
CNA - Clinton convalescent center
06.1984 - 06.1986
Friendly Senior High - , General Education