Joseline Valencia
Columbus ,OH
Summary
Dedicated Sales Associate with strong skills in cash handling, inventory management, and visual merchandising. Committed to delivering exceptional customer experiences while collaborating effectively with team members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Bass Pro Shops
Columbus , OH
04.2024 - Current
- Organized product displays to improve visibility and attract customer attention.
- Assisted customers in selecting outdoor gear and apparel.
- Provided excellent customer service by addressing inquiries and concerns.
- Collaborated with team members to achieve store goals.
- Restocked merchandise and ensured inventory accuracy on shelves.
- Guided customers in product selection by answering questions and providing tailored advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Refilled shelves to ensure adequate inventory availability.
- Set up appealing merchandise displays with signage to stimulate sales and reduce overstock.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Described merchandise and explained use, operation and care.
Fast Food Crew Member
Dunkin' Donuts
Columbus, Ohio
02.2023 - 04.2023
- Coordinated with team members to enhance efficiency of restaurant operations.
- Followed food safety guidelines to ensure quality and hygiene standards.
- Handled customer inquiries and resolved issues in a professional manner.
- Followed all health and safety regulations when handling food.
- Greeted customers in a friendly and professional manner.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Delivered prompt and professional customer service, addressing inquiries and resolving issues.
- Prepared beverages including coffee drinks, smoothies, shakes.
- Assisted with food preparation tasks, such as cutting vegetables and making sandwiches.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Fostered brand loyalty and customer satisfaction through effective teamwork and communication.
- Encouraged customers to try new food items and desserts to boost sales.
- Worked with teammates and openly invited coaching from management team.
- Made and served coffee, tea and fountain drinks.
- Monitored product freshness and rotation of stock on shelves according to company guidelines.
- Restocked shelves with fresh ingredients throughout the shift.
- Performed opening and closing duties such as cleaning counters or restocking supplies.
- Completed daily and weekly cleaning schedules according to established standards.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Restocked shelves with fresh ingredients throughout the shift.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
Education
High School Diploma -
Northland High School
Columbus, OH05-2025
High School Diploma -
Ft. Hayes Career Center
Columbus, OH05-2025
Skills
- Cash handling
- Cash register operation
- Customer service
- Customer engagement
- Customer rapport
- Food safety compliance
- Cash handling accuracy
- Verbal communication
- Interpersonal communication
- Excellent people skills
- Flexible schedule
- Positive demeanor
- Medical terminology
- Catheter care
- Personal hygiene support
- Vital signs monitoring
- Patient care and safety
- HIPAA
- Call light response
- Patient care
- Catheter change and preparation
- Vital sign monitoring
- Patient feeding
- Infection control
- Patient mobility support
- Recording vital signs
- Mobility assistance
- CPR certification
- Transporting patients
- Feeding assistance
- Blood pressure measurement
- Heavy lifting
- Resident care associate
Languages
Spanish
Full Professional
English
Full Professional
Certification
- Occupational and safety health administration (OSHA 10-Hr Training
- CPR
- BLS(Basic Life Support)
Timeline
Sales Associate
Bass Pro Shops
04.2024 - Current
Fast Food Crew Member
Dunkin' Donuts
02.2023 - 04.2023
High School Diploma -
Northland High School
High School Diploma -
Ft. Hayes Career Center