Sam Toloke
Portland,OR
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking, and time-management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly while supporting organizational goals.
Overview
3
3
years of professional experience
Work History
Youth Counselor
Bobby Benson Center
Oahu, HI
05.2024 - 12.2024
- Improved children's behavior through coping skills and other therapeutic interventions
- Maintained safe and therapeutic environment by monitoring, supervising, and engaging youth in daily routines and programming
- Utilized de-escalation techniques aligned with trauma-informed care model, driving intervention strategy
- Assisted youth with practicing coping skills needed for successful interaction with peers
- Counseled individual youth and small groups in presenting needs and concerns
Administrative Assistant
Brigham Young University
Oahu, HI
09.2023 - 04.2024
- Answered questions from customers regarding products and services offered by the company
- Updated contact lists regularly when changes occur in employee status offered by company
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
- Responded to customer issues to provide immediate resolution and improve retention
Security Officer
Polynesian Cultural Center
Oahu
03.2022 - 09.2023
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present
- Periodically reviewed existing policies and procedures and made recommendations to improve security
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations
- Conducted investigations into security breaches and prepared detailed reports
Education
BSW - Social Work
Brigham Young University
Hawaii12.2024
Skills
- Crisis Intervention Strategies
- Record Keeping and Reporting
- Fostering Caregiver Connections
- Facilitating Group Counseling
- Support for Family Involvement
- Staffing Coordination
- Detailed Ledger Maintenance
- Timely Mail Coordination
Languages
- English
- Tongan
Strengths
- Communication/People Person, Thoroughly interacting and helping others, Clearly conveying features and benefits of products/services for a company, friendly and engaging personality, can calm agitated guests
- Leadership/Teamwork, Effective decision-making for satisfaction of team and surroundings, collaborate well with others to draw consensus on group goals, ability to teach and mentor
- Honesty and Integrity, Gives honest accounts of work reports and finances, moral principles help work uprightly and strive others to be better as well
Timeline
Youth Counselor
Bobby Benson Center
05.2024 - 12.2024
Administrative Assistant
Brigham Young University
09.2023 - 04.2024
Security Officer
Polynesian Cultural Center
03.2022 - 09.2023
BSW - Social Work
Brigham Young University
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