Samiya Fatima
Program Operations Support Assistant
Waukegan,Illinois
Summary
Talented Program Operations Support Assistant with demonstrated experience providing administrative support services. Experienced in using variety of software applications such as PeopleSoft and DAISI along with calendar management. Excellent communication and interpersonal skills.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
9
9
Certifications
Work History
Program Operations Support Assistant
College of Lake County
02.2022 - Current
- Assisted in gathering of program data to compose thorough reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed clerical organization, answered phones and filed documentation for program manager.
- Analyzed program information to present innovative solutions to program supervisors.
- Provided general program information and assistance.
- Managed information flow on behalf of program supervisors using digital organizational systems.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on office policies and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Enrolled students in classes and checked their attendance
- Contacted instructors for final paperwork and attendance
- Dropped students from classes
Data Entry Administrator
College of Lake County
09.2021 - 02.2022
- Interacted with students by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided clerical support, addressing routine, and special requirements.
- Responded to inquiries from callers seeking information.
- Reviewed time sheets, prepared attendance reports.
- Maintained organized files to support team needs and maximize performance.
- Greeted incoming students professionally and provided friendly, knowledgeable assistance.
- Composed sensitive, confidential reports and documentation.
- Took initiative to help upper management with registration tasks and comparing data among two software's.
Education
Bachelors of science - Computer Science
University of Illinois Springfield
12.2022 - 12.2024
Associate of Science - AS - Computer Science
College of Lake County
08.2021 - 07.2023
High School Diploma - undefined
Warren Township High School
01.2017 - 01.2021
Skills
Program files maintenance
Filing and data archiving
Attention to Detail
Administrative support
Relationship building
Office management
Office administration
Multitasking Abilities
Data Entry
Teambuilding
Active Listening
Analytical and Critical Thinking
Organization and Time Management
MS Office
Excellent Communication
Teamwork and Collaboration
Clerical Support
Flexible and Adaptable
Certification
Learning C++ - LinkedIn
Timeline
Bachelors of science - Computer Science
University of Illinois Springfield
12.2022 - 12.2024
Program Operations Support Assistant
College of Lake County
02.2022 - Current
Data Entry Administrator
College of Lake County
09.2021 - 02.2022
Associate of Science - AS - Computer Science
College of Lake County
08.2021 - 07.2023
High School Diploma - undefined
Warren Township High School
01.2017 - 01.2021