Samiya Thibeadeaux

Interpret laws, regulations and policies to ensure applicants and licensee's are in compliance.

• Evaluate qualifying documents and determine applicant eligibility.
• Collaborate with multiple units and stakeholders to ensure accurate license issuance and compliance.
• Implemented standardized templates for all licensing-related correspondence resulting in increased efficiency communication between parties.
• Reduced application processing time by implementing efficient review process that streamlined processing times.
• Managed multiple projects concurrently, prioritizing tasks effectively to meet critical deadlines.
• Monitored the status of licenses, ensuring timely renewals and updates for clients.
• Determine what alternate documents applicants can submit.
• Maintained up-to-date knowledge of applicable laws and regulations.
• Identified gaps in existing compliance processes and recommended updates.
• Developed and implemented corrective action plans for non-compliance issues.
• Create spreadsheet to track daily production and progress of incomplete applications.

• Provide written and verbal correspondence to customers, management and other stakeholders.
• Perform routine data entry or document management.
• Analyze refund application and supporting documents.
• Maintain knowledge of CA laws and policies to remain in compliance and provide efficient reviews.
• Demonstrated strong attention to detail when reviewing request and supporting documents, protecting against potential fraud or misrepresentation cases.
• Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
• Provide expert insight during departmental meeting with mangers and other units.
• Direct team members on complex problems and analysis.
• Respond to escalated calls and customer complaints.

• Managed day-to-day business operations.
• Ensured home was clean, safe, and welcoming.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
• Organized fun-filled events and activities for children that promoted learning in an engaging manner.
• Maintaining open communication with parents and families.
• Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
• Maintained business, tax and licensing records.