Ray Omoregie

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.

• Transformed static webpages for over 30 State of California

boards into dynamic, ADA-compliant platforms using Node.js,

integrating database logic for automated data updates and

enhancing website performance.

• Implemented robust security measures through server-side

rendering with Node.js and the integration of a web application

firewall.

• Utilized HTML, CSS, and JavaScript to create visually appealing and responsive web pages that met client requirements.
• Coded using HTML, CSS, and JavaScript to develop features for both mobile and desktop platforms.
• Produced websites compatible with multiple browsers.
• Worked closely with UX/UI designers to translate their designs into functional web applications.
• Collaborated with the Recruiting Organization and web development team to conceptualize, design, and develop mobile-responsive web applications.
• Utilized front-end technologies including HTML5, CSS3, JavaScript, jQuery, and ReactJS to enhance existing user experiences and develop new functionalities. Implemented strategies to optimize website performance and improve user engagement for potential clients.
• Utilized version control systems such as Git to track changes throughout the development process.

• Conducted regular reviews of support tickets, identifying trends and recommending improvements to management.
• Promoted a positive work environment by fostering open communication channels and supporting team members in their professional growth.
• Managed challenging situations calmly and professionally to ensure positive outcomes for both the customer and the business.
• Demonstrated excellent conflict resolution skills in handling difficult customer interactions, resulting in satisfied clients who continued their business relationship with the company.
• Maintained up-to-date knowledge on company products, policies, and procedures to provide accurate information to customers.
• Provided technical support and troubleshooting for Apple ecosystems, including macOS, watchOS, iPadOS, tvOS, HomeKit, HomePod, and iOS.