Samiyah Al-amin
Philadelphia,PA
Summary
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Specialist in developing top-notch guest experiences, or customer services, Interacting and building relationships with visitors, providing excellent product instruction, and speaking truthfully about my job's culture and community.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs.
Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Sales Associate
The North Face Inc.
PHILADELPHIA, PA
06.2024 - 01.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Shift Supervisor
Playa Bowls
PHILADELPHIA, PA
08.2023 - 05.2024
- Evaluated and performed equipment maintenance to support operational goals.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Assisted customers with product selection when needed.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Managed daily workflow and scheduled staff for adequate coverage.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Implemented strategies to increase sales and improve service quality.
Crew Member
Tropical Smoothie
PHILADELPHIA, PA
06.2022 - 08.2023
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Temple University
Philadelphia, PA06-2028
Skills
Engage with visitors to make sure they have a wonderful time while valuing their time
Explaining the product's value and advantages to provide technical product education
Consistently interact with guests and attend to their and the store's demands
Accepting and appreciating individual differences, I may help create a courteous and friendly work atmosphere that will benefit all of my team members and visitors
Utilize in-store technologies to enhance customer satisfaction and store operations
Delegate work to employees in an appropriate and responsible manner
Communicate effectively with management regarding any issues throughout the shift
Affiliations
I am a homeschooler who is passionate about solving problems and showing kindness to others. My primary area of expertise is front-end development. I like keeping up with new technologies, and creating simple solutions that make a difference in the real world is incredibly fulfilling. I enjoy going to pilates, trying out new meals in the kitchen, and dining at well-known restaurants when I'm not working.
Languages
English
Full Professional
Timeline
Sales Associate
The North Face Inc.
06.2024 - 01.2025
Shift Supervisor
Playa Bowls
08.2023 - 05.2024
Crew Member
Tropical Smoothie
06.2022 - 08.2023
High School Diploma -
Temple University
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