Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samiyah Williams

Smithville,GA

Summary

Dynamic customer service professional with proven success at Williams Tax Services, recognized for transforming complaints into positive experiences. Skilled in active listening and payment processing, consistently exceeding performance metrics. Adept at building client relations and leveraging critical thinking to enhance customer loyalty and drive sales growth.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Williams Tax Services
Albany, GA
01.2023 - 06.2025
  • Resolved customer complaints with empathy, transforming negative experiences into positive testimonials.
  • Maintained detailed records of customer interactions for effective follow-up and issue resolution.
  • Contributed to sales growth through strategic upselling based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as top team performer.
  • Negotiated solutions with dissatisfied customers to enhance loyalty and encourage repeat business.
  • Responded to customer inquiries regarding products, services, and company information efficiently.
  • Scheduled appointments and processed payments accurately to ensure smooth transactions.
  • Managed bookkeeping for customer private records, maintaining confidentiality and accuracy.

Cashier

Burger King
Albany, GA
03.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Computer Engineering

American Public University
Charleston, WV

Monroe Comprehensive High School
Albany, GA
05.2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Call center experience
  • Payment processing
  • Client relations
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Clerical support
  • Technical support

Timeline

Cashier

Burger King
03.2023 - 12.2023

Customer Service Representative

Williams Tax Services
01.2023 - 06.2025

Computer Engineering

American Public University

Monroe Comprehensive High School
Samiyah Williams