Samm Hudson
Middle River,Maryland
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
12
12
years of professional experience
Work History
Digital Operations Specialist
Betmakers
Marlton, NJ
06.2021 - 04.2023
- Supervised tote computer operations and meticulously generated day-end reports while ensuring the utmost accuracy in data input and making necessary manual adjustments
- Managed the opening and locking out of wagers and, without the Totalizators Manager, conducted manual merge procedures seamlessly
- Collaborating closely with the Mutuels Supervisor
- Ensured the reception of correct reports from Global Tote, employing effective communication skills to convey vital operational information
- Additionally, I efficiently loaded horse racing race card data across various platforms and mobile devices, kept vigilant monitoring of site activity to guarantee precise data feeds, and promptly addressed customer and consumer-facing issues via phone and email
- My commitment to detail is underscored by the meticulous logs I kept of all issues and contacts, and I consistently conducted quality control reviews for new production releases through continuous site usage and performance monitoring.
Credit Specialist
American Express
Blackwood, NJ
08.2019 - 06.2020
- Specialized in conducting credit risk assessments and meticulously analyzing financial statements to decide the creditworthiness of applicants
- Leveraged customer data, particularly financial statements, to evaluate risk levels and make well-informed decisions on extending credit lines
- My responsibilities encompassed conducting comprehensive financial reviews of customer credit profiles, including a meticulous assessment of company financials and the initiation of credit application reviews
- I also applied my ability to evaluate the creditworthiness of corporations by closely analyzing their financial conditions
- Additionally, I proactively engaged with customers to collect essential financial documentation, showing my commitment to accuracy and thoroughness in the evaluation process.
Sales Account Manager
AT&T
06.2011 - 09.2018
- Excelled in customer relations by promptly addressing concerns and enhancing client satisfaction
- Demonstrated a keen ability to grow our customer base by finding their unique needs and offering tailored solutions
- Additionally, I played a crucial role in mentoring my team members, equipping them with effective sales techniques and promoting cross-selling to boost our revenue
- Managing a team of 8, I supplied hands-on support to ensure seamless sales operations for our clients
- Furthermore, I oversaw sales projections, goal setting, and performance analytics for all client accounts, further contributing to our success.
Substitute Teacher
Kelly Education
Essex, MD
08.2023
- Dedicated and adaptable substitute teacher with a strong passion for technology education
- Skilled in seamlessly filling in for absent educators, keeping a positive classroom environment, and delivering engaging tech-focused lessons
- Adept at instructing students across various age groups and ability levels, fostering a love for technology, and ensuring a smooth learning experience
- Committed to upholding school policies and promoting a safe, inclusive, and dynamic learning environment
- Possesses excellent communication and classroom management skills, making a valuable contribution to the educational community.
Education
History -
Fort Valley State University
01.2012
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Microsoft word
- Microsoft excel
- Documentation review
- Leadership
- Microsoft power point
- JIRA
- Software troubleshooting
- Project management
- Organizational skills
- Oracle
Timeline
Substitute Teacher
Kelly Education
08.2023
Digital Operations Specialist
Betmakers
06.2021 - 04.2023
Credit Specialist
American Express
08.2019 - 06.2020
Sales Account Manager
AT&T
06.2011 - 09.2018
History -
Fort Valley State University
Similar Profiles
Bethani WhiteBethani White
Senior Product Owner–CRM & Retention at BetMakers Technology GroupSenior Product Owner–CRM & Retention at BetMakers Technology Group
NISITHA HENRYNISITHA HENRY
Site Reliability Engineer at Betmakers Technology Group Pvt LtdSite Reliability Engineer at Betmakers Technology Group Pvt Ltd
Jasmine FlaniganJasmine Flanigan
Product Manager – Apps, Websites, Compliance & Terminals at BetMakers Technology GroupProduct Manager – Apps, Websites, Compliance & Terminals at BetMakers Technology Group
Elijah BaileyElijah Bailey
Sales Associate at Royal FarmsSales Associate at Royal Farms
Kenneth Watts JrKenneth Watts Jr
Operations Manager at WayfairOperations Manager at Wayfair