Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sammi Morgan

Malvern,AR

Summary

Dynamic Customer Service Representative with proven expertise at Wirpro, excelling in conflict resolution and customer satisfaction. Adept at utilizing CRM systems to enhance client relations and streamline processes. Recognized for building rapport and effectively resolving complaints, contributing to a significant increase in customer loyalty.

Overview

2020
2020
years of professional experience

Work History

Customer Service Representative

Wirpro

Customer Service Representative

StarTek
Hor Springs, Arkansas
01.2017 - 09.2019
  • Resolved customer inquiries and complaints via phone, email, and chat channels.
  • Assisted in training new team members on product knowledge and service protocols.
  • Managed customer accounts, ensuring accurate data entry and updates.
  • Collaborated with cross-functional teams to enhance service delivery efficiency.

Education

Yes - College Prep

Malvern High School
Malvern, Arkansas
05.1996

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Relationship building
  • Conflict resolution
  • Payment processing
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Follow-up skills
  • Scheduling
  • Call management
  • Microsoft outlook
  • Call center operations
  • Team development
  • Order processing
  • Appointment scheduling
  • Paperwork processing
  • Product knowledge
  • Documentation
  • Administrative support
  • Prioritization
  • Data collection
  • Customer relationship management (CRM)
  • Microsoft PowerPoint
  • Microsoft Office Suite
  • Client relations
  • Microsoft Excel
  • Complaint handling
  • Sales expertise
  • Assertiveness
  • Multi-line phone talent
  • Product and service solutions
  • Product sales
  • Customer education
  • Dispute resolution
  • Filing
  • Clerical support
  • Quality control
  • Technical support
  • De-escalation techniques
  • Building rapport
  • Warranty service
  • Lead generation
  • Travel planning
  • Report generation
  • Promotional support
  • Credit adjustments
  • Process optimization
  • Receiving support
  • Warehousing functions
  • System implementation
  • Delivery scheduling
  • Training development aptitude
  • Business development
  • Escalation management
  • Sales closing
  • POS systems expert
  • Information security
  • Product education
  • Document control
  • Product promotion
  • Service standard compliance
  • Proofreading
  • Conflict mediation
  • Staff education and training
  • Office equipment proficiency
  • Service upselling
  • Spreadsheets
  • Reading comprehension
  • Account management
  • Research
  • Account updating
  • Recordkeeping strengths
  • Store maintenance
  • Order fulfillment
  • Coordination
  • Route management
  • Report preparation
  • Report creation
  • Consultative sales
  • Record preparation
  • Shipping and logistics
  • Quality assurance controls
  • Brand representation

Timeline

Customer Service Representative

StarTek
01.2017 - 09.2019

Customer Service Representative

Wirpro

Yes - College Prep

Malvern High School
Sammi Morgan