Results-driven supervisor with a proven track record in training and mentoring teams. Expertise in implementing workflow improvements that enhance productivity and reduce delays, ensuring operational excellence.
Overview
24
24
years of professional experience
Work History
Supervisor
United States Post Office
Delaware, OH
04.2014 - Current
Supervised daily operations to ensure efficient mail processing and delivery schedules.
Trained and mentored new employees on postal procedures and safety protocols.
Implemented workflow improvements that enhanced productivity and reduced delays.
Coordinated staffing assignments based on operational requirements and peak periods.
Installed Sales Coordinator
Lowes Home Improvment
Columbus, OH
01.2012 - 04.2014
Coordinated installation schedules, ensuring timely completion and customer satisfaction.
Managed communication between customers, contractors, and sales team to streamline project workflows.
Developed training materials for new installers, enhancing onboarding experience and knowledge retention.
Analyzed customer feedback to identify service improvements and implement corrective actions.
Manager
McDonald's Restaurant
Westerville, OH
01.2002 - 01.2011
Oversaw daily restaurant operations ensuring compliance with food safety standards.
Implemented training programs enhancing staff performance and customer service quality.