Sammie Jones Jr
Jacksonville,US
Summary
Results-driven Tesla Advisor and automotive customer experience professional with 16 years of experience in customer service, operations, team training, and problem-solving. Skilled in building customer relationships, identifying needs, supporting sales goals, and coordinating efficient vehicle transactions. Recognized for leading by example, developing team members, resolving complex concerns, and maintaining high performance in fast-paced environments. Ready to bring strong Tesla product knowledge, operational experience, and a coaching-focused leadership style to the Sales Supervisor role.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Tesla Advisor
Tesla
Jacksonville, FL
11.2025 - Current
- Guided customers through the full vehicle-purchasing process, from initial inquiry and product education through ordering, delivery, and post-sale support.
- Educated customers on Tesla vehicles, charging options, features, financing, trade-ins, and ownership benefits to enhance informed decision-making.
- Conducted engaging vehicle demonstrations and test drives tailored to each customer's needs and lifestyle.
- Managed high volume of customer inquiries via phone, email, text, and in-person interactions, ensuring timely follow-up to improve customer satisfaction.
Logistic Specialist
Tesla
06.2025 - 10.2025
- Coordinated logistics operations, ensuring timely delivery of automotive vehicles to meet customer expectations.
- Collaborated with production teams to synchronize supply chain activities with manufacturing schedules for optimal workflow.
- Maintained detailed inventory and shipment records, supporting operational efficiency and accuracy in deliveries.
Service Advisor
U-Haul
03.2022 - 03.2025
- Acted as the primary point of contact between customers and the auto service team, facilitating clear communication and exceptional customer experience.
- Assessed customer needs and provided tailored recommendations for repairs and maintenance.
- Provided accurate estimates and coordinated timely vehicle servicing.
- Completed work orders to exceed customer satisfaction and adhere to company standards.
- Fostered strong relationships with the service team and trained new staff in service advising best practices.
Post Inspection Specialist ENG
U-Haul
10.2008 - 03.2025
- Resolved discrepancies between actual measurements and required specs through corrective action plans.
- Facilitated communication between customers and auto technicians to resolve issues.
- Analyzed data from inspection reports and identified areas for process improvement.
- Monitored changes in product design or manufacturing process that may affect final product quality.
- Monitored changes in product design and manufacturing processes to ensure compliance with quality standards.
- Trained new staff on inspection techniques and procedures according to industry standards.
- Collaborated with engineering teams to develop testing methods for prototype products.
- Served as liaison between customers and auto technicians to facilitate clear communication and address concerns.
- Managed multiple projects within tight deadlines, demonstrating strong organizational skills and attention to detail.
Education
Two Years - Engineering
Jackson State University
Jackson, MSSkills
- Customer education strategies
- Vehicle feature presentation
- Sales process optimization
- Product knowledge
- Customer relationship management
- Customer service
- Attention to detail
- Teamwork and collaboration
- Cross-functional collaboration
- Multitasking
- Problem-solving
- Effective communication
Certification
- Customer Service Excellence Certification
- Automotive Customer Care Certification
- Automotive Management and Service Advisor Certification
- SPO Air Conditioning Fundamentals
- CTR 106 Electric Brake Controller Sales
- SPO 100 U-Haul Battery Certification
- Automotive service Excellence (ASE) Certification – Service Consultant (C1)
Timeline
Tesla Advisor
Tesla
11.2025 - Current
Logistic Specialist
Tesla
06.2025 - 10.2025
Service Advisor
U-Haul
03.2022 - 03.2025
Post Inspection Specialist ENG
U-Haul
10.2008 - 03.2025
Two Years - Engineering
Jackson State University