Sammie Sue Wodarski
Austin
Summary
Dynamic customer service professional with expertise in complaint handling and critical thinking. Successfully resolved customer disputes while enhancing loyalty and satisfaction, contributing to positive service experiences in fast-paced environments.
Overview
41
41
years of professional experience
Work History
Customer Service Representative and Cashier
Whole Foods Market Inc.
Cedar Park, TX
04.2017 - 06.2026
- Resolved customer inquiries and issues, ensuring satisfaction and loyalty.
- Collaborated with team members to improve service delivery processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Accounting Manager and Travel Consultant
Above & Beyond Travel, Inc,
Austin, TX
02.1985 - 03.2021
- Developed and implemented internal controls to safeguard company assets.
- Oversaw budgeting and forecasting activities, enhancing financial accuracy.
- Mentored junior accounting staff, fostering professional growth and skill development.
- Streamlined accounts payable/receivable processes, improving operational efficiency.
- Managed vendor relationships, negotiating terms to optimize cash flow management.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Completed bi-weekly payroll for company employees.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Generated monthly and quarterly financial statements for executive review.
- Created and maintained financial databases for data entry, tracking and reporting.
- Developed and maintained system of internal controls to prevent fraud and abuse.
Customer Service Representative and Cashier
Target
Cedar Park, TX
06.2015 - 04.2017
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
No Degree -
Port Arthur Business College
Port Arthur, TX11-1966
High School Diploma -
Paola High School
Paola05-1966
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Payment processing
- Professional telephone demeanor
Timeline
Customer Service Representative and Cashier
Whole Foods Market Inc.
04.2017 - 06.2026
Customer Service Representative and Cashier
Target
06.2015 - 04.2017
Accounting Manager and Travel Consultant
Above & Beyond Travel, Inc,
02.1985 - 03.2021
No Degree -
Port Arthur Business College
High School Diploma -
Paola High School