Sammika Hampton
Austell,GA
Summary
Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Prep Line Cook
Chicken Salad Chick
Dallas, GA
07.2025 - Current
- Prepared ingredients for chicken salads following standardized recipes and procedures.
- Maintained cleanliness and organization of prep area and kitchen equipment.
- Assisted on the line when needed also on expo.
- Assisted in inventory management by tracking ingredient supplies and freshness.
- Perform cleaning tasks.
- Clean dishes.
- Assist with trash disposal.
- Perform extra cleaning tasks.
Assistant Manager
Jacks Family Resturant
Dallas, GA
10.2024 - 06.2025
- Supervised daily restaurant operations and maintained service quality standards.
- Trained and mentored staff to enhance customer service skills.
- Coordinated inventory management and ensured proper stock levels.
- Handled customer inquiries and resolved issues promptly.
- Implemented health and safety protocols to maintain a clean environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Monitored financial transactions and assisted with cash handling procedures.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Shift Leader
McAllister's Deli
Marietta, GA
06.2023 - 10.2024
- Supervised daily operations and ensured adherence to food safety standards.
- Trained and mentored new team members on service protocols.
- Managed labor and ensured that everyone had brakes.
- Managed cash audits and made bank runs.
- Assured and prepared catering orders for customers.
- Maintained cleanliness and organization of the dining area during shifts.
- Collaborated with management to improve service procedures and workflows.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Assistant General Manager
Captain D’s Seafood Restaurant
Marietta, GA
02.2007 - 07.2023
- Managed daily restaurant operations to ensure efficient service delivery.
- Assisted in training new staff on customer service procedures and restaurant protocols.
- Helped customers with complaints.
- Managed cash handling procedures.
- Coached employees to ensure they worked to their best standards.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Collaborated with management to develop strategies for improving operational efficiency.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Helped team develop specialized projects, events and promotions.
- Implemented safety protocols to protect both customers and employees from potential hazards.
Education
McEachern High School
Powder Springs, GASkills
- Food preparation
- Ingredient inventory
- Health safety compliance
- Line cooking
- Team leadership
- Conflict resolution
- Operational efficiency
- Staff training
- Temperature control
- Food presentation
- Portion control
- Hot food preparation
- Stock rotation
- Cold food preparation
- Vegetable chopping
- Ingredient identification
- Steaming techniques
- Deep-frying techniques
- Sanitation practices
- Plating techniques
- Allergen awareness
- Fruit slicing
- Waste reduction
- Cooking techniques
- Catering assistance
- Batch cooking
- Protein prep
- Order delivery practices
- Food quality control
- Cooking equipment setup
- Foodservice sanitation
- Temperature monitoring
- Food plating
- Cleaning and sanitizing
- Menu adaptation
- Cross-contamination prevention
- Flexible schedule
- Basic cooking techniques
- Food handling
- Recipe adherence
Certification
- Serve safe.
- Food safety completion
Timeline
Prep Line Cook
Chicken Salad Chick
07.2025 - Current
Assistant Manager
Jacks Family Resturant
10.2024 - 06.2025
Shift Leader
McAllister's Deli
06.2023 - 10.2024
Assistant General Manager
Captain D’s Seafood Restaurant
02.2007 - 07.2023
McEachern High School