Sammuel Tyson
Tucson,AZ
Summary
Troubleshooter offering 1 1/2 years of experience with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Calix and HES user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues while providing customer satisfaction via phone, chat and email software. Experience in remote technical support. Competent customer service associate well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
9
9
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
TAC Agent II
Hargray Communications
Bluffton, SC
03.2020 - 10.2021
- Well-versed in programs to include Microsoft (Office, Excel, Word, Calix, CalixAE, HES, Truvizion, U2000 (Huawei), ACS, Hargray Edge, Arris/Cisco modem interfaces.
- Performed diagnostics
troubleshooting to resolve voice, video, and data service issues. - Leveraged a variety of
software applications to manage customer account information and diagnose and
resolve technical difficulties. - Communicated effectively with customers in a professional manner while setting accurate expectations for issue resolution.
- Communicated
effectively, clearly, and professionally with managers, supervisors, and employees to establish and maintain considerate and cooperative relationships. - Assisted other
departments as required to ensure prompt response to service, including extreme
workloads during special circumstances. - Performed other related duties as assigned to
ensure effective operation of the department and the company. - Provided prompt resolution to customers via telephone, email, and chat systems to assist with a variety of customer inquiries and issues.
- Resolved caller issues quickly and thoroughly.
Prep Cook
The Melting Pot
Atlanta, GA
12.2019 - 03.2020
- Prepare cooking ingredients seasonings to be used in cooking.
- Set up workstations and
ingredients so that food can be prepared. - Maintain a clean and orderly kitchen by
washing dishes, sanitizing surfaces, and taking out trash. - Ensure that all food and other
items are stored properly. - Label and stock all ingredients on shelves/in freezer so they
can be organized and easily accessible. - Perform other kitchen duties as assigned.
Pizza/Prep Cook
Johnny's Pizza
Bethlehem, GA
09.2019 - 12.2019
- Prepare a variety of pizzas and other related ingredients.
- Set up workstations and
ingredients so that food can be prepared. - Maintain a clean and orderly kitchen by
washing dishes, sanitizing surfaces, and taking out the trash. - Ensure that all food and other
items are stored properly. - Label and stock all ingredients on shelves/in the freezer so they
can be organized and easily accessible. - Perform other kitchen duties as assigned.
- Prepared an average of 15 menu items per shift.
Warehouse Worker
Farmers Home Furniture
Winder, GA
06.2019 - 09.2019
- DOT certified to drive covered delivery truck (greater than 10,000 lbs but less than
26,000 lbs). - Professional telephone etiquette with excellent verbal and written
communication. - Ability to complete paperwork in an accurate, neat, and efficient manner.
- Able to push, pull, lift and/or carry up to 100 lbs.
- Organization of the ingress/egress of various furniture in and out of shipment containers inside the warehouse.
- Ability to work variable work schedules.
- Identified inadequate materials and faulty equipment and brought them to supervisors' attention.
- Measured dimensions of finished pieces for conformance to specifications.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Checked packages and merchandise for damage and notified vendors
Warehouse Associate
Amazon MGE3 Distribution Center
Jefferson, GA
10.2018 - 06.2019
- Power Industrial Truck (PIT) certified to operate center line rider/pallet driver.
- Inbound/outbound processing and sorting of customer packages.
- Worked in teams to
meet end-of-shift deadlines. - Duties include scanning, sorting, pallet wrapping, and
staging pallets. - Problem-solving duties involving equipment issues/damaged
products. - Assembled and filled more than 800 shipments per day and prepared all shipping documentation.
Warehouse Worker
Farmer’s Home Furniture
Winder, GA
04.2018 - 10.2018
- DOT certified to drive covered delivery truck (greater than 10,000 lbs but less than
26,000 lbs). - Professional telephone etiquette with excellent verbal and written communication.
- Ability to complete paperwork in an accurate, neat, and efficient manner.
- Able to push, pull, lift and/or carry up to 100 lbs.
- Organization of the ingress/egress of various furniture in and out of shipment containers inside the warehouse.
- Ability to work variable work
schedules. - Alternated goods in inventory by observing first-in and first-out approaches to keep shelves organized and properly stocked.
- Completed over 20 customer orders each day in a warehouse setting.
Air Traffic Control Specialist/Training Supervisor
United States Army
Yongsan, AP
10.2015 - 12.2017
- Control Tower Operator (CTO) certified at Yongsan ATCT.
- Responsible for providing the safe, orderly, and expeditious flow of air traffic within the
boundaries of H-264 and the Special Use Airspace. - Worked in conjunction with MEDEVAC, Search and Rescue (SAR), and US, Republic of Korea, and foreign dignitaries and officials arriving, departing, and transitioning the SUA.
- Ensured controllers certified within the control tower received Biennial Skills
Evaluations, proficiency training, and maintained currency on all required control positions. - Provided hands-on training, practical evaluations, and written tests for controllers progressing through the facility training program to receive facility certification.
- Evaluated operational effectiveness of facility systems, subsystems and
equipment. - Assisted controllers on position during emergencies and notified Search and Rescue facilities of aircraft in distress.
- Maintained Facility Training Records for all Air Traffic Controllers assigned to the ATCT.
- Reviewed and maintained facility administration and operational logs and records.
- Conducted position qualification and proficiency training on designated control positions within the facility.
Air Traffic Control Specialist / Shift Leader
United States Army
Fort Rucker, AL
02.2014 - 09.2015
- Control Tower Operator (CTO) certified at Highbluff Tower.
- Provided Air Traffic Services to include takeoff and landing clearances, taxi instructions,
separation and sequencing, and safety alerts in support of rotary wing aircraft training
within Highbluff Stagefield's airspace IAW FAA and TRADOC regulations. - Evaluated operational effectiveness of facility systems, subsystems and
equipment. - Assisted controllers on position during emergencies and notified Search and
Rescue facilities of aircraft in distress. - Reviewed and maintained facility administration and operational logs and records.
- Conducted position qualification and proficiency training on designated control positions within the facility.
- Provided pilots with instructions for safe landings and takeoffs at airport averaging 300 flight operations per day.
Air Traffic Control Specialist / Shift Leader
United States Army
Fort Rucker, AL
10.2012 - 02.2014
- Control Tower Operator (CTO) certified at Skelly Tower.
- Provided Air Traffic Services to include takeoff and landing clearances, taxi instructions, separation and sequencing, and safety alerts in support of rotary wing aircraft training within Skelly Stagefield's airspace IAW FAA and TRADOC regulations.
- Ensured controllers certified
within the control tower are current and proficient and received on-the-job training. - Evaluated operational effectiveness of facility systems, subsystems, and equipment.
- Assisted controllers on position during emergencies and notified Search and Rescue facilities of aircraft in distress.
- Reviewed and maintained facility administration and operational logs and records.
- Conducted position qualification and proficiency training on designated control positions within the facility.
Education
High School Diploma -
Interlachen High School
Interlachen, FL 08.2007 - 06.2011
Skills
- Clear and effective communications
- Math, physics and weather studies
- Composure under high pressure
- Fluency in Air Traffic Control (ATC) software
- Weather updates
- Ground traffic control
- Radar usage
- Critical Thinking
- Problem-solving skills
- Polite communication skills
- Customer complaint resolution
- Internet savvy
Accomplishments
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 60+ calls per day, providing information and service to ensure customer satisfaction.
- Participated in various incentive programs and contests designed to support achievement of production goals.
Certification
- Control Tower Operator (CTO) certified at Yongsan ATCT.
- Control Tower Operator (CTO) certified at Highbluff Tower.
- Control Tower Operator (CTO) certified at Skelly Tower.
- DOT certified to drive covered delivery truck (greater than 10,000 lbs but less than
26,000 lbs). - Power Industrial Truck (PIT) certified to operate center line rider/pallet driver.
Additional Information
References:
Name: Chris Rodriguez
Contact: (912) 373-4754
Employer: Hargray Communications
Name: Kristopher Ayala
Contact: (760) 453-6580
Employer: Serco
Name: William Wilson
Contact: (480) 341-7016
Employer: Serco
Name: David Garnica
Contact: (909) 301-1100
Employer: TechWise
Timeline
TAC Agent II
Hargray Communications
03.2020 - 10.2021
Prep Cook
The Melting Pot
12.2019 - 03.2020
Pizza/Prep Cook
Johnny's Pizza
09.2019 - 12.2019
Warehouse Worker
Farmers Home Furniture
06.2019 - 09.2019
Warehouse Associate
Amazon MGE3 Distribution Center
10.2018 - 06.2019
Warehouse Worker
Farmer’s Home Furniture
04.2018 - 10.2018
Air Traffic Control Specialist/Training Supervisor
United States Army
10.2015 - 12.2017
Air Traffic Control Specialist / Shift Leader
United States Army
02.2014 - 09.2015
Air Traffic Control Specialist / Shift Leader
United States Army
10.2012 - 02.2014
High School Diploma -
Interlachen High School
08.2007 - 06.2011