Sam Musser
Lusby,MD
Summary
Oversaw installation and service operations while managing sales initiatives in HVAC sector. Cultivated strong customer relationships through transparent communication and ethical practices. Leveraged extensive experience to provide tailored solutions that enhance customer satisfaction and drive sales success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
HVAC Sales Manager
Magnolia Companies
Washington, DC
01.2020 - Current
- Sold 2 million in sales annually w/ 58% close rate in. Attended Nexstar Sales System training in Philadelphia PA
- 1. Approve all sales and make site visits for more difficult jobs to ensure proper options are presented.
- 2. Ordering equipment and miscellaneous job materials for every job sold.
- 3. Hiring new team members and onboarding, training etc.
- 4. Keep up with price increases and maintain updated proposal software.
- 5. Follow up with customers and staying organized for follow up phone calls or visits
- 6. Maintain relationships with manufacturers and territory managers.
- 7. Hold weekly meetings with sales team.
- 8. Attend bi-weekly management meetings with other department managers.
HVAC Install Manager
Magnolia Companies
Washington, DC
11.2018 - 01.2020
- 1. Managed 5 installation crews, schedule jobs and organize on outlook calendar
- 2. Order all materials and equipment for every sold job and ensure proper equipment is delivered for each job.
- 3. Hold weekly training and install meetings with lead techs and apprentices.
- 4. Make site visits to ensure quality installations and customer satisfaction.
- 5. Take phone calls for install teams and work through installation issues same day.
- 6. Attend bi-weekly management meetings with other department managers and owner.
Senior HVAC Technician
Magnolia Companies
Washington, DC
04.2014 - 11.2018
- Responsibilities
- Service & installation or residential HVAC systems. Provide excellent customer service
- Order parts from manufactures. Help other techs when needed
- All digital and top of the line diagnostic tools
Senior HVAC Technician
jiffy plumbing and heating
Hyattsville, MD
08.2011 - 04.2014
- Responsibilities
- Servicing all types of HVAC equipment
- Estimating installation cost of new equip.
- Repair of all types of HVAC equipment
HVAC Contractor
SAMS AC
Lothian, MD
01.2005 - 01.2011
- Responsibilities
- Install all types of HVAC equipment.
- Service all types of HVAC equipment.
- Deal directly with property management companies.
Education
HVAC
Lincoln Tech
Capitol Heights, MD01.1996
Skills
- Obtained Maryland State HVAC Masters License Achieved WSSC Master Gas Fitters License Assisted in residential sales within home environments Supported management functions in team settings Conducted load calculations for HVAC systems Utilized Microsoft Outlook and Excel for scheduling and data management Designed residential HVAC systems Applied mechanical knowledge to troubleshoot issues
Certification
- EPA Certification
- Master HVAC License Maryland
- Master Gas Fitters License WSSC
- HVAC Manufacturer Certification
Accomplishments
- Next star trained technician. Service Systems and Sales System
- Manager in the HVAC Trade since 2018 - Over saw 15 guys including salesman and installation techs. Meeting annual sales goals.
Timeline
HVAC Sales Manager
Magnolia Companies
01.2020 - Current
HVAC Install Manager
Magnolia Companies
11.2018 - 01.2020
Senior HVAC Technician
Magnolia Companies
04.2014 - 11.2018
Senior HVAC Technician
jiffy plumbing and heating
08.2011 - 04.2014
HVAC Contractor
SAMS AC
01.2005 - 01.2011
HVAC
Lincoln Tech