Sammy Arellano
Orcutt,California
Summary
Reliable hospitality professional with experience supporting front desk operations, reservation coordination, and resident services in fast-paced settings. Brings forth a positive attitude, clear communication, phone etiquette, payment handling, and document support, along with a steady focus on guest satisfaction and accurate daily reporting.
Overview
6
6
years of professional experience
Work History
Reservation Agent /Guest Services Receptionist
Holiday RV Park
Pismo Beach, California
12.2025 - Current
- Complete reservation requests for Inquiring guests through our reservation website
- Answered guest calls and emails with clear booking information.
- Verified site availability, rates, and stay details.
- Updated arrivals, departures, cancellations, and reservation changes accurately.
- Assigned campsites based on guest needs and park inventory.
- Processed customer payments for reservations over the phone.
- Collect monthly rent from the residents who live in the RV Park.
- Assisted residents in completing important documents for the RV park and other matters.
- Completed daily bookkeeping reports of the earnings of the day at the end of every shift.
- Assisted with training newly hired employees on company policies and procedures.
Front Desk Agent
The Alamo Motel
Los Alamos, California
11.2024 - 05.2025
- Greeted guests at motel front desk with courteous, professional service
- Processed reservations, cancellations, and payment transactions accurately
- Coordinated with housekeeping on room readiness and guest requests
- Maintained guest records, key controls, and daily shift reports
Concierge
Laetitia Vineyard and Winery
Arroyo Grande, CA
04.2024 - 10.2024
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Greeted guests upon arrival by providing a warm welcome.
- Maintained accurate and up-to-date records of guest information.
- Managed check-in and check-out procedures for guest reservations.
- Scheduled and confirmed tasting reservations for guests upon every shift.
- Upheld knowledge of the products sold to provide a pleasant and educational wine tasting experience.
Front Desk Agent
Sea Venture Beach Hotel
Pismo Beach, CA
04.2023 - 04.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Used internal software to process reservations, check-ins and check-outs.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Courtesy Clerk
Albertsons Grocery Store
Orcutt, California
10.2020 - 10.2021
- Processed customer orders and accurately handled payment transactions.
- Bagged customer merchandise efficiently while protecting delicate items.
- Assisted customers with taking merchandise to their vehicles and collecting shopping carts
- Handled high-pressure situations calmly, maintaining composure during difficult interactions.
Education
High School Diploma -
Ernest Righetti High School
Santa Maria, CA06-2019
Skills
- Reservation systems
- Front desk operations
- Guest relations
- Verbal communication
- Telephone reservations
- Phone etiquette
- Microsoft office
- Professional demeanor
- Payment processing
- Bookkeeping experience
- Property management experience
Timeline
Reservation Agent /Guest Services Receptionist
Holiday RV Park
12.2025 - Current
Front Desk Agent
The Alamo Motel
11.2024 - 05.2025
Concierge
Laetitia Vineyard and Winery
04.2024 - 10.2024
Front Desk Agent
Sea Venture Beach Hotel
04.2023 - 04.2024
Courtesy Clerk
Albertsons Grocery Store
10.2020 - 10.2021
High School Diploma -
Ernest Righetti High School