Sammy Gaddis, MBA
Brookshire, Texas, United States,TX
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Able to build strong relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology.
Overview
12
12
years of professional experience
Work History
Credit Analyst
Vroom
05.2020 - 04.2023
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Increased sales by more than 10%
- Conducted presentations to upper management and executive teams for loan recommendations.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit
Service Coordinator
Endress+Hauser
04.2016 - 03.2020
- Managed Sales Engineer teams of up to 15 employees.
- Communicated with clients and service providers to provide updates on work progress.
- Established and maintained service schedules for several projects to help plan organize workload.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Success Manager
Ford Warrenty Center
02.2011 - 02.2016
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Managed over 50 calls per day.
Education
Bachelor of Science - Business Administration
Almeda College
Boise, ID2017
MBA - Business Management
Almeda College
Boise, ID2019
Skills
- SAP
- Salesforce
- Microsoft Office
- SaaS
- PowerPoint
- Lotus
- Outlook
- Team Management
- Customer Relations
- Employee training
- Business administration
- Staff Meetings
- Revenue Growth
- Customer Retention
- Verbal and Written Communication
- Operations Support
Similar Profiles
Dale WeaverDale Weaver
Team Coach / Sales Leader at VroomTeam Coach / Sales Leader at Vroom
Mark N. Qualls IIMark N. Qualls II
Mechanical Technician at VroomMechanical Technician at Vroom
Gabriel CruzGabriel Cruz
Last Mile Hub Driver at VroomLast Mile Hub Driver at Vroom
SHANNON PERKINSSHANNON PERKINS
Consumer Document Specialist at VroomConsumer Document Specialist at Vroom
Kartik GordeKartik Gorde
Export Manager Onsite in the United States at Liberate Foods Pvt Ltd.Export Manager Onsite in the United States at Liberate Foods Pvt Ltd.