Summary
Overview
Work History
Education
Certification
LANGUAGES
Timeline
Generic

Sammy Gonzalez

Harriman,NY

Summary

Entry-level IT Support Professional with a Google IT Support Certification and a strong background in customer-facing problem resolution. Experienced in troubleshooting issues, supporting users, documenting solutions, and communicating clearly under pressure. Known for patience, reliability, and a methodical approach to problem-solving. Seeking a Help Desk or IT Support role to build hands-on technical experience and grow within the IT field

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Extra Space Storage
01.2025 - Current
  • Supported Customers by Diagnosing and resolving issues related to access systems, billing platforms, and account-related questions
  • Trained and supported staff on operational systems, policies and workflows
  • Documented issues and escalated unresolved problems appropriately
  • Maintained accuracy in inventory and digital records
  • Demonstrated strong communication and problem-solving in a fast-paced environment

Sales Associate

Lavin, Woodbury Premium Outlets
07.2021 - 09.2021
  • Managed customer orders, shipping requests, and work related email communication
  • Assisted with inventory tracking and issue resolution
  • Provided direct customer support

Education

Regents Diploma -

Monroe Woodbury High School
Central Valley
06.2011

Certification

Google IT Support

https://coursera.org/share/0bd19850ae827857a4bb60ae0d62ea8a

LANGUAGES

Fluent in Spanish
Beginner levels of Mandarin

Timeline

Assistant Store Manager

Extra Space Storage
01.2025 - Current

Sales Associate

Lavin, Woodbury Premium Outlets
07.2021 - 09.2021

Regents Diploma -

Monroe Woodbury High School
Sammy Gonzalez