SAMMY HALE
Sullivans Fine Foods
Knoxville,TN
14
years of professional experience
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Work History
Host, Server, Expo, Management, Bar fill-In
6 Years 9 Months- Trained and mentored staff to improve service quality and efficiency.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Provided excellent customer service in fast-paced dining environment.
- Greeted and seated guests promptly in a welcoming manner.
- Adapted quickly to changing priorities during high-demand periods.
- Completed thorough opening, closing, and shift change functions.
- Managed table assignments and ensured timely food delivery.
- Maintained cleanliness and organization of dining area throughout shift.
- Collaborated with team members to ensure a smooth restaurant.
Host, Server, Expo, Kitchen, Prep
7 Years- Managed daily operations to ensure a smooth restaurant.
- Greeted and seated guests promptly in a welcoming manner.
- Assisted in training new servers on company policies and service standards.
- Collaborated with team members to ensure a smooth restaurant.
- Oversaw customer service protocol to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area throughout shift.
- Communicated wait times to guests clearly and accurately.
- Assisted chefs in food preparation and ingredient stocking.
- Operated kitchen equipment safely to prepare food items efficiently.
Sales Associate
1 Year- Assisted customers with product selection, sizing, and styling recommendations to support purchase decisions.
- Processed sales transactions accurately using POS systems and handled cash, credit, and returns.
- Replenished floor merchandise and maintained organized stock areas to support continuous sales readiness.
- Recovered fitting rooms, folded apparel, and maintained visual standards throughout sales floor.
- Resolved customer concerns promptly, supporting positive service experiences and repeat business.
Education
Some college
Graduated high school
Skills
Time management
Staff training
Customer service
Order processing
Attention to detail
Table management
Adaptability
Problem solving
Multitasking
Multitasking proficiency
Effective time management
Team player mentality
Adaptable to change
Timeline
Host, Server, Expo, Management, Bar fill-In
Sullivans Fine Foods
01.2020 - CurrentRead More
Sales Associate
Gap Outlet
01.2014 - 01.2015Read More
Host, Server, Expo, Kitchen, Prep
Rjs Courtyard
01.2013 - 01.2020Read More
Read More
Heritage High School
Read More