Kendall Ree
Johns Creek,GA
Summary
Dynamic manager with a proven track record at Longhorn Steakhouse, as well as Reveille cafe. Excelling in team leadership and operations management. Enhanced customer satisfaction through strategic planning and effective conflict resolution. Skilled in staff development and mentoring, fostering a culture of continuous improvement and engagement. Achieved significant cost reductions through process optimization initiatives. Also, very plug and play as I have never been put in a position where I have not succeeded.
Overview
12
12
years of professional experience
Work History
Manager / Bar / Host / Expo / Ect.
Longhorn Steakhouse
08.2023 - 04.2025
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Banker
SunTrust
Alpharetta, GA
04.2020 - 04.2022
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
Executive Assistant
CSE Talent
Buckhead, GA
05.2018 - 05.2020
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
Manager/ Server / Expo / Host
J Christopher’s / Reveille Cafe
Johns Creek, GA
04.2013 - 08.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Accounting
Kennesaw State University
Kennesaw, GA05.2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Strategic planning
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Staff development
- Conflict resolution
- Policy implementation
- Workforce management
- Coaching and mentoring
- Employee onboarding
Timeline
Manager / Bar / Host / Expo / Ect.
Longhorn Steakhouse
08.2023 - 04.2025
Banker
SunTrust
04.2020 - 04.2022
Executive Assistant
CSE Talent
05.2018 - 05.2020
Manager/ Server / Expo / Host
J Christopher’s / Reveille Cafe
04.2013 - 08.2019
Accounting
Kennesaw State University