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Dynamic Front Desk Agent with a proven track record at IHG - InterContinental Hotels Group, excelling in customer service and problem-solving. Recognized for resolving guest issues swiftly, enhancing guest satisfaction and loyalty. Proficient in cash handling and reservation systems, contributing to a seamless hospitality experience.

Dynamic Front Desk Agent with Aimbridge Hospitality, recognized for exceptional customer service and problem-solving skills. Successfully resolved guest issues, enhancing satisfaction and fostering repeat business. Proficient in cash handling and data entry, I consistently maintained accurate records while delivering personalized experiences that strengthened guest relations.

Dynamic customer service professional with extensive experience in team leadership and operational efficiency. Strong ability to manage front desk functions while delivering exceptional guest experiences and resolving inquiries. Committed to mentoring staff and driving continuous improvement in service delivery and customer satisfaction.

Results-driven Facilities Management Professional with 7+ years in operations coordination, vendor management, and process optimization. Expertise in preventive maintenance, inventory control, budget administration, and regulatory compliance. Implemented Lean methodologies to enhance facility efficiency and reduce costs while managing cross-functional teams and ensuring safe building operations.

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills. Motivated, reliable and willing to go an extra mile to please guests. Capable of resolving issues promptly and with pleasant demeanor. Self-directed team player capable of working well independently.

Sammy Muhsen

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Front Desk Agent

Customer Service Representative

Manager

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Bachelor of Science - Homeland Security

Associate of Arts - Social Science

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Customer Service Representative

Front Desk Agent

Manager

Bachelor of Science - Homeland Security

Associate of Arts - Social Science

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