Sammy Price
Phoenix,AZ
Summary
Dynamic Shift Manager at Pizza Hut with a strong focus on customer service and problem-solving. Successfully resolved customer complaints, enhancing loyalty and repeat business. Skilled in employee training and decision-making. A collaborative team environment. Proven ability to manage high-stress situations while maintaining professionalism and delivering tailored support.
Overview
11
11
years of professional experience
Work History
Shift Manager
Pizza Hut
Tolleson, AZ
10.2023 - 12.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Food Safety is priority and making sure things are getting done correct by the company standards.
Group Home Staff Member
Legend/Pontiac
Deer Valley, AZ
01.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative
Aramark Destinations
Phoenix
04.2015 - 08.2019
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and positive service experience.
- Inbound calls made reservations for houseboats, tours, hotel rooms.
Education
High School Diploma - Science Education
Hope Charter High
Philadelphia, PA06-2008
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Energetic and enthusiastic
- Delegating work
- Problem-solving
- Multitasking and prioritizing
- Problem-solving abilities
Timeline
Shift Manager
Pizza Hut
10.2023 - 12.2025
Group Home Staff Member
Legend/Pontiac
01.2021 - 08.2024
Customer Service Representative
Aramark Destinations
04.2015 - 08.2019
High School Diploma - Science Education
Hope Charter High