SAMMYRA SMITH
Columbus,GA
Summary
Customer-focused professional with a strong background in front-facing service roles, appointment coordination, and problem resolution. Highly organized with excellent communication skills and the ability to accurately manage documentation and sensitive information.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Floor and Decor
01.2025 - Current
- Maintained accurate records of all interactions, including customer names, addresses, phone numbers, and credit card information.
- Greet and check in customers in a professional manner.
- Schedule appointments and explained required documentation.
- Conduct audits and investigate discrepancies in financial records.
- Provided excellent customer service, resolving inquiries and concerns via telephone with a 98% first-contact resolution rate ensuring satisfaction and retention.
- De-escalate upset or frustrated patients and handled sensitive situations with professionalism and discretion.
- Used computer software programs such as MS Office 365 Suite to facilitate maximum productivity.
Money Services Representative
Walmart
08.2023 - 12.2024
- Utilized multi-line phone systems and CRM software to manage customer interactions and process orders.
- Processed and verified billing information to ensure accuracy and compliance with company policies.
- Updating and maintaining accurate digital or physical patient records.
- Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
- Processed money transfers efficiently while ensuring compliance with regulatory standards.
- Collecting accurate patient demographics, identification, and contact information.
Cashier
National Infantry Museum
08.2022 - 07.2023
- Greeted customers and provided product information/assistance.
- Handled cash drawers, balanced daily receipts, and managed returns/exchanges.
- Resolved customer issues professionally, ensuring a positive experience.
- Processed sales transactions accurately using POS systems.
Education
Associate of Arts - Pre-Nursing
Georgia Military College
Columbus, GA06-2018
General Studies - undefined
Shaw High School
Columbus, GA05-2016
Skills
- Payment processing
- Financial Reporting
- Data entry
- MS Office Proficient
- Scheduling
- Registration
- Complaint resolution
Timeline
Customer Service Representative
Floor and Decor
01.2025 - Current
Money Services Representative
Walmart
08.2023 - 12.2024
Cashier
National Infantry Museum
08.2022 - 07.2023
General Studies - undefined
Shaw High School
Associate of Arts - Pre-Nursing
Georgia Military College