Samuel Norris
Santa Fe
Summary
Results-driven Leader with expertise in project management and team guidance. Proven ability to streamline processes, drive strategic initiatives, and meet organizational goals. Skilled in problem-solving and time management, with a commitment to excellence and collaboration.
Overview
12
12
years of professional experience
Work History
Operations Manager
Best Daze
01.2025 - Current
- Achieved strategic objectives by leading cross-functional teams in service delivery.
- Ensured timely and accurate delivery by managing inventory and supply chain operations.
- Fulfilled business needs through effective hiring, onboarding, and training new employees.
- Cultivated strong relationships with external vendors and suppliers for operational success.
- Reported key performance metrics to senior management for informed decision-making.
- Maintained optimal facility functionality by overseeing equipment and infrastructure maintenance.
Supply Chain Manager
Best Daze
03.2023 - 01.2025
- Enhanced efficiency by optimizing supply chain processes and reducing costs.
- Ensured timely material delivery through effective vendor relationship management.
- Improved inventory accuracy and reduced waste by implementing management systems.
- Streamlined distribution channels by coordinating logistics activities to minimize delays.
- Achieved better inventory accuracy with a robust cycle counting program.
- Boosted order fulfillment rates by optimizing warehouse operations and processing time.
STORE MANAGER
Starbucks Coffee Company
09.2019 - 01.2022
- Resolved team and customer conflicts to enhance workplace harmony.
- Optimized workflow by scheduling maintenance and repairs on company equipment.
- Adjusted employee schedules based on availability to ensure adequate staffing.
- Developed training materials and programs to improve staff performance.
- Implemented action plans to boost store revenue and enhance customer experience.
- Analyzed performance data to measure productivity and identify improvement areas.
SHIFT SUPERVISOR
Starbucks Coffee Company
07.2017 - 08.2019
- Set team standards by complying with company policies and procedures.
- Developed staff through coaching, enhancing both soft and technical skills.
- Collaborated with teams to successfully achieve business goals and objectives.
- Created efficient shift plans by adjusting team member assignments appropriately.
- Managed inventory effectively, minimizing loss while adhering to company guidelines.
- Ensured a clean, secure workspace promoting employee safety and well-being.
BARISTA
Starbucks Coffee Company
11.2016 - 07.2017
- Streamlined transaction processing, ensuring accurate cash and card handling.
- Maintained inventory levels by regularly replenishing coffee beans and supplies.
- Trained new baristas on efficient company procedures and product preparation techniques.
- Provided menu information to customers, enhancing their overall dining experience.
- Ensured cleanliness and safety compliance through adherence to sanitation regulations.
SERVER
Swiss Bistro Bakery
01.2014 - 11.2016
- Enhanced dining experience by assisting guests with menu selections.
- Ensured food safety by sanitizing surfaces and adhering to health regulations.
- Maintained composure while managing multiple tasks in a fast-paced environment.
- Engaged with guests to replenish drinks and accommodate special requests.
- Resolved customer concerns promptly, enhancing overall satisfaction.
Education
HIGH SCHOOL DIPLOMA -
Santa Fe Highschool
Santa Fe, NEW MEXICO05.2015
Skills
- Microsoft Excel
- Inventory Management
- Goals and Performance
- Team Leadership
- Time Management
- Customer service
- Problem-solving
Timeline
Operations Manager
Best Daze
01.2025 - Current
Supply Chain Manager
Best Daze
03.2023 - 01.2025
STORE MANAGER
Starbucks Coffee Company
09.2019 - 01.2022
SHIFT SUPERVISOR
Starbucks Coffee Company
07.2017 - 08.2019
BARISTA
Starbucks Coffee Company
11.2016 - 07.2017
SERVER
Swiss Bistro Bakery
01.2014 - 11.2016
HIGH SCHOOL DIPLOMA -
Santa Fe Highschool