Samoan Nicole Walker
Mckinney
Summary
With a proven track record at Amazon, I excel in customer service and conflict resolution, enhancing customer loyalty through empathetic engagement. My leadership at Walmart, highlighted by fostering a collaborative team environment and mentoring, showcases my critical thinking and Microsoft Excel proficiency. Achieved significant improvements in team performance and customer satisfaction, demonstrating a blend of hard and soft skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Amazon
05.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Leader
Walmart
10.2021 - 05.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
Cashier
Walmart
10.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
McDonald's
05.2020 - 08.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor Of Business Administration -
Collin College
McKinney, TXHighsch -
Princeton High School
Princeton, TX05.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Conflict resolution
- Complaint handling
- Microsoft Excel
Timeline
Customer Service Representative
Amazon
05.2023 - 12.2024
Team Leader
Walmart
10.2021 - 05.2023
Cashier
Walmart
10.2020 - 10.2021
Crew Member
McDonald's
05.2020 - 08.2020
Bachelor Of Business Administration -
Collin College
Highsch -
Princeton High School
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