Summary
Overview
Work History
Education
Skills
Timeline
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Samone Goodman

Florence

Summary

Dynamic professional with a proven track record at Alorica for enhancing patient satisfaction and compliance with HIPAA. Skilled in outbound sales and customer service, demonstrating strong multitasking abilities and a performance-driven approach. Excelled in building long-term client relationships, significantly improving first-call resolution rates.

Overview

8
8
years of professional experience

Work History

Healthcare Customer Service Representative

Alorica
01.2023 - Current
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

BDC Service Representative

Hudson Automotive
09.2020 - 01.2023
  • Provided exceptional service with knowledge of products and services.
  • Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
  • Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
  • Enhanced cross-functional collaboration by serving as a liaison between the sales department and BDC operations.

Outbound Call Center Agent

Dial America
05.2018 - 09.2020
  • Reduced call handling time by efficiently navigating through customer databases and CRM systems.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
  • Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.

Assistant

Odfjell Terminals
06.2017 - 05.2018
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Education

High School Diploma -

Goose Creek
Goose Creek, SC
06-2017

Skills

  • HIPAA compliance
  • Strong multitasking
  • Outbound sales
  • Fast learner
  • Customer service
  • Teambuilding
  • Inbound and outbound calls
  • Product and service understanding
  • Performance-drive

Timeline

Healthcare Customer Service Representative

Alorica
01.2023 - Current

BDC Service Representative

Hudson Automotive
09.2020 - 01.2023

Outbound Call Center Agent

Dial America
05.2018 - 09.2020

Assistant

Odfjell Terminals
06.2017 - 05.2018

High School Diploma -

Goose Creek

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Samone Goodman