Samora Irvis
Albany
Summary
Dynamic Motor Vehicle Representative with a proven track record at the Department of Motor Vehicles, excelling in customer service and document verification. Recognized for enhancing team performance through innovative solutions and effective employee training. Skilled in transaction auditing and maintaining accurate records, ensuring compliance and operational excellence.
Overview
13
13
years of professional experience
Work History
Motor Vehicle Representative 2
Department of Motor Vehicles
Albany
11.2024 - Current
- Provided assistance in answering questions from customers regarding their driver's license status.
- Researched and resolved customer inquiries in a timely manner.
- Maintained accurate records of customer transactions.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Verified document authenticity to process license application.
- Performed audits on completed transactions to verify accuracy prior to submission.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Provide on the job training to new hires and individuals who need refreshers in certain procedures.
- Work closely with higher management to go through batch work of employees to ensure there are no errors.
- Analyzed balance sheets for mistakes and inaccuracies.
- Developed recommendations for corrective actions based on identified issues or risks.
- Prepared work papers to document auditing procedures performed.
- Responded promptly to inquiries from internal staff regarding audit processes or procedures.
- Checked postings and documents for correctness, accuracy and proper coding.
- Managed inventory and supplies to ensure materials were available when needed.
- Separate work from the previous day of each transaction performed to make sure the right documents were acquired and batched together properly.
- Manage the audit room to verify that all documents are in order to be sent out when ready, are easily accessible to assist a supervisor with troubleshooting mvr errors with customers.
Motor Vehicle Representative
Department of Motor Vehicles
Albany
08.2023 - 11.2024
- Reviewed customer applications for completeness before processing them through the DMV system.
- Maintained accurate records of all transactions in database system.
- Provided assistance in answering questions from customers regarding their driver's license status.
- Processed customer payments for motor vehicle transactions.
- Stocked counters with forms, film and license supplies to maintain inventory levels.
- Researched and resolved customer inquiries in a timely manner.
- Maintained accurate records of customer transactions.
- Assisted customers with filling out forms related to Motor Vehicle Registration Services.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Issued license plates, stickers, titles and registrations upon completion of required paperwork.
- Verified ownership documents for accuracy to ensure proper documentation of vehicles.
- Performed data entry into the DMV computer system using correct codes to process applications correctly.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Ensured compliance with federal, state and local laws regarding motor vehicle registration policies and procedures.
- Updated customer profiles in the DMV database as necessary.
- Verified document authenticity to process license application.
- Assisted customers with vehicle registration, licensing and titling services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Team Leader
Wal-mart
Glenmont
09.2012 - 12.2022
- Implemented strategies to take advantage of new opportunities.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Managed conflict resolution within the team to maintain a positive work environment.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Oversaw training and development programs to enhance team skills and knowledge.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Determined consumer needs to provide products and services appealing to larger market.
- Conducted regular performance reviews to assess individual team member progress.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Set specific goals for projects to measure progress and evaluate end results.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Maintained daily inventory to facilitate successful material distribution.
- Maintained a positive work environment that promoted collaboration between team members.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Skills
- Customer service
- Document verification
- Data entry
- Record maintenance
- Transaction auditing
- Employee training
- Inventory management
- Adaptive learning
- Records maintenance
Timeline
Motor Vehicle Representative 2
Department of Motor Vehicles
11.2024 - Current
Motor Vehicle Representative
Department of Motor Vehicles
08.2023 - 11.2024
Team Leader
Wal-mart
09.2012 - 12.2022