GLORIA GRASSO
Ny State DMV
Oceanside ,NY
1
Language
28
years of professional experience
Experienced with managing immigration cases efficiently and ensuring compliance with regulatory standards. Utilizes strong analytical skills and effective communication to resolve issues. Experience interviewing applicants and reviewing documents to assess applicant's potential citizenship. In-depth knowledge of intelligence gathering and investigative procedures. Always willing to learn and move foward.
Work History
Motor Vehicle Representative Level 2
3 Years 1 Month- Processed vehicle registrations, titles, and license transactions with accuracy.
- Verified identity, ownership, and insurance documents before issuing credentials.
- Interpreted DMV regulations to resolve customer inquiries and application issues.
- Detected fraudulent passports, visas, and supporting documents to determine license and permit issuance.
- Streamlined immigration processes for faster service, utilizing updated technology and software systems such as SAVE. Enforced legal requirements through Dept of Homeland Security in order to provide customers with proper identification .USCIS system qualified.
- Managed immigration case files, ensuring accurate document organization and timely updates.
- Resolved title discrepancies and registration issues by researching records and coordinating with relevant agencies.
- Assisted customers with renewals, duplicates, transfers, and required documentation for vehicle services.
- Trained new clerks on filing standards, document review, and motor vehicle processing workflows.
- Assist supervisors in daily responsibilities
- Guided customers through enforcement situations such as traffic violations,DWI,and anything stoppibg yheir driving priveleges.
- Reveiwed State to Dtate licenses
Police Communications Dispatcher
6 Years 3 Months- Answered emergency and non-emergency calls, gathered critical information, and prioritized incidents for dispatch.
- Dispatched police units using radio systems, ensuring rapid response and accurate deployment.
- Coordinated with field units, supervisors, and emergency services to support effective incident management.
- Verified caller information, location details, and incident status to improve dispatch accuracy.
Attorney's Assistant
17 Years 8 Months- Negotiated settlements with claimants and counsel, resolving disputes while supporting fair outcome decisions .
- Managed litigation files, coordinating defense counsel, medical records, and discovery responses for timely case handling.
- Reviewed police reports, witness statements, and medical documentation to determine claim exposure and reserve needs.
- Managed a caseload of 80-100 bodily injury claims.
- Prepared trial binders, exhibits, and deposition materials for hearings, mediations, and litigation support.
- Translated in depositions and arbitrations.
- Settled bodily injury cases beforw trial with insurance companies
Education
- Emergency Tech EMT
No Degree - Psychology And Sociology
Bachelor of Arts - Criminal Justice
Skills
Adaptive learning
Customer service
Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Motor Vehicle Representative Level 2
Ny State DMV
09.2023 - CurrentRead More
Police Communications Dispatcher
New York City Police Department
08.2016 - 11.2022Read More
Attorney's Assistant
Mallil & Grossman Attorneys
12.1998 - 08.2016Read More
John Jay College of Criminal Justice
Bachelor of Arts from Criminal Justice
Read More
Emergency Medical Tech
from Emergency Tech EMT
Read More
Camden County College
No Degree from Psychology And Sociology
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