Samora-Machel Robinson
Acworth,GA
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
T-Mobile
Acworth, GA
10.2022 - 02.2025
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored inventory levels and coordinated with the procurement department to ensure product availability.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Provided after-sales support to customers, resolving issues and maintaining customer loyalty.
Salesperson
Rainbow Atlanta
Acworth, GA
07.2020 - 10.2022
- Educated customers on product features and technical details to highlight benefits.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Developed key customer relationships to increase sales.
- Prepared and delivered appropriate presentations on products and services.
- Negotiated prices and set up contracts to finalize sales agreements.
- Recruited, hired and trained new hires to optimize profitability.
Education
IT Network Security
Kennesaw State University
Kennesaw, GA05-2027
Skills
- Network security
- Technical troubleshooting
- Risk assessment
- Cybersecurity measures
- Data analysis
- Customer service
- Programming
- Negotiation
- Active listening
Certification
- CompTia A+
Timeline
Assistant Manager
T-Mobile
10.2022 - 02.2025
Salesperson
Rainbow Atlanta
07.2020 - 10.2022
IT Network Security
Kennesaw State University
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