Sampath Herath
Conroe
Summary
Dynamic manager with a proven track record at Kwik Serv, enhancing customer satisfaction and loyalty through innovative strategies. Skilled in contract negotiation and team leadership, I consistently delivered operational performance improvements and resolved complex issues, fostering a positive brand image while driving cost reduction initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Kwik Serv
Conroe
01.2019 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
High School Diploma -
Ananda College
Sri Lanka01-1996
Skills
- Customer service
- Team leadership
- Project management
- Contract negotiation
- Performance metrics
- Cost reduction
- Marketing strategy
Certification
- texas food safety manager certification
- TABC Seller training certification
Timeline
Manager
Kwik Serv
01.2019 - Current
High School Diploma -
Ananda College
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