SAMSON AMOSU
Atlanta,GA
Summary
As a dedicated Cloud Engineer and current graduate student, I specialize in optimizing IT infrastructure, cloud environments, and advanced technical support. With hands-on experience in Citrix products, Azure administration, and a wide array of diagnostic tools, I effectively drive complex issue resolution, enhance system reliability, and exceed performance goals. My academic focus in AI and process innovation complements my professional expertise, enabling me to integrate cutting-edge technology into real-world applications while consistently delivering high-impact solutions and maintaining a customer-centric approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cloud Engineer
Citrix
07.2023 - Current
- As a member of the advanced support team, consistently resolved high-impact customer issues for Citrix products, effectively reducing ticket volume and driving cases to closure in an efficient and timely manner while ensuring all stakeholders were fully informed of action plans and progress
- Managed a high volume of cases with an emphasis on prioritization and regular updates, achieving and exceeding SLAs, and significantly reducing recurring inquiries through comprehensive technical documentation and knowledge base articles
- Demonstrated in-depth expertise in Citrix Virtual Apps and Desktops across both on-prem and cloud environments
- Facilitating seamless integration of new applications and technologies in collaboration with clients' IT departments
- Resolved complex networking and virtualization issues, including outages, latency, authentication, licensing, and profile management
- Resolved virtualization issues relating to session launch, enumeration, authentication, licensing, and profile management
- Collaborate with architecture and product engineering teams to align project execution with corporate standards and strategic objectives
- Demonstrated expertise in multiple diagnostic and debugging tools, including WinDBG, Procmon, CDF Trace, Splunk, Obelisk utilized daily to troubleshoot and resolve complex technical issues efficiently
- Consistently exceeded key performance indicators set by management each quarter, demonstrating a commitment to excellence and delivering high-quality support and solutions
IT Support Engineer
OneTrust
07.2022 - 06.2023
- Global administrator for JIRA, Azure, Office 365, and other enterprise applications for 1500+ employees
- Wrote PowerShell scripts to automate Windows device provisioning, onboarding/off-boarding accounts, and adding users to organizational units
- Played a key role in transition of network designs from conceptual sketches to full-scale operational deployment
- Managed both Mac and Windows device compliance and health Tracking and monitoring tier 1 and tier 2 support tickets using both Jira and Service now systems
- Respond to system alarms in a timely manner, preventing client impact and performance degradation
- Enforcing processes for Identity and Access Management to ensure conditional access compliance for all endpoint users and devices
- Global admin for Azure resource groups, Entra ID, virtual machines, and storage accounts to provide multiple engineering teams with high availability to production and development environments
- Deployed and managed virtual machines for remote users via Intune
- Collaborated with multiple departments to streamline IT functions across multiple enterprise applications
- Partnered with both marketing and legal departments to design SharePoint sites as well as configure RBAC for granting reader and contributor roles for internal and external users
- Liaised with sales department to recreate over 50 distribution lists and automate process via Powershell for future users may need to be added or removed
- Migrated Google and Slack accounts to Azure environments from companies recently acquired by OneTrust
- Trained new employees on SOPs, ensuring compliance, and understanding of procedures to maintain consistent quality standards
System Engineer
Jack Cooper Transport
12.2021 - 06.2022
- Configured and supervised hybrid server environments including installations, certificates, OS updates, and routine patches
- Implemented Qualys, Cyderes, and Crowdstrike to mitigate potential security threats to endpoint devices
- Configured SCCM and Active Directory to apply role-based access controls as well as update local administrative polices to endpoint users
- Upgraded pre-existing virtual machines using V-Sphere and ensure proper storage allocation, deploy and decommission machines, and ensure compliance with company standards
- Lead technical implementation of IP network projects, including upgrades, service enhancements, and break-fix solutions in line with architectural standards and governance
- Implemented and maintained Microsoft Office 365 applications, ensuring smooth collaboration and communication across organization
- Conducted quality assurance reviews prior to project implementations for compliance with design specifications and standards
Education
Bachelor of Science - Information Technology
Georgia Southern University
Statesboro, GAMaster of Science - Information Systems
Georgia State University
Atlanta, GA12.2024
Skills
- Outage Recovery Planning
- Incident Response
- Process Innovation
- Azure administration
- Prompt engineering
- Performance Optimization
- Scripting Languages
Certification
- Comptia Security +
- Azure 900
- Azure AI 900
Timeline
Cloud Engineer
Citrix
07.2023 - Current
IT Support Engineer
OneTrust
07.2022 - 06.2023
System Engineer
Jack Cooper Transport
12.2021 - 06.2022
Bachelor of Science - Information Technology
Georgia Southern University
Master of Science - Information Systems
Georgia State University
- Comptia Security +
- Azure 900
- Azure AI 900
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