Samson Olorunfemi
Anna,TX
Summary
Proven Independent Insurance Adjuster from Champion Benefits Advisor, adept in claims investigation and demonstrating professional ethics. Excelled in enhancing customer satisfaction and sales, with a knack for meticulous damage assessment and policy analysis. Achieved increased claims resolution speed and sales revenue by over 20%, leveraging technical knowledge and strong client relationships
Overview
3
3
years of professional experience
1
1
Certification
Work History
Independent Insurance Adjuster
Champion Benefits Advisor
Frisco, TX
11.2023 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders. Increased sales and customer satisfaction through personalized servicing.
- Developed strong rapport with clients by consistently providing excellent service throughout the claims process.
- Maintained accurate records of all claim activities, ensuring easy access to information for audits and reviews.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Reduced fraud instances by conducting meticulous investigations and identifying suspicious claims patterns.
- Conducted site visits to assess the extent of damage and accurately estimate repair costs for proper settlement calculations based upon industry standard guidelines applicable within respective jurisdictional areas where licensed as an Independent Insurance Adjuster.
- Increased claims resolution speed by effectively negotiating settlements with policyholders or their representatives within established authority limits.
- Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.
Sales Agent True Coverage
Addison,
Addison, TX
02.2021 - 10.2023
- Provided customer service to clients by answering inquiries, processing orders and resolving complaints.
- Maintained accurate records of customer interactions and transactions in accordance with company policies.
- Verified accuracy of customer information in the database system. Developed relationships with customers to ensure repeat business and referrals.
- Analyzed customer feedback data to identify areas for improvement in services offered.
- Prepared detailed reports on customer service metrics such as response times, resolution rates.
- Ensured compliance with established call center quality assurance guidelines during each interaction with customers.
- Participated in team meetings to discuss best practices for providing excellent customer service.
- Attended regular training sessions on new products, services or changes in company policies.
Education
Bachelor of Arts - Agricultural Economics
University of Agriculture, Abeokuta
Abeokuta, Nigeria03-2016
High School Diploma -
High School Diploma
Ilesa06-2003
Skills
- Finance Background
- Commercial Insurance
- Sales Presentations
- Risk Mitigation
- Complaint Handling and Resolution
- Policy Analysis
- Excellent Communication Skills
- Claims Investigation
- Technical knowledge
- Property claims
- Claims Processing
- Policy investigations
Certification
- Certified Aws solution Architect - May 2022
- Certified Texas Insurance Licensing Agent -Aug 2023 •
- Adjuster -All lines - Feb 2024
- Certificate of completion for National Flood Insurance Program (NFIP) by FEMA - Apr 2024
Accomplishments
- Maintained a consistent closing ratio of 80% on CPA
- Provide a good quality estimate claim as IA
- Taking serious consideration about safe-guarding customers personal information and identity.
- Efficiently scheduled and managed the completion of one or two inspections, ensuring compliance with quality standards.
Timeline
Independent Insurance Adjuster
Champion Benefits Advisor
11.2023 - Current
Sales Agent True Coverage
Addison,
02.2021 - 10.2023
Bachelor of Arts - Agricultural Economics
University of Agriculture, Abeokuta
High School Diploma -
High School Diploma
- Certified Aws solution Architect - May 2022
- Certified Texas Insurance Licensing Agent -Aug 2023 •
- Adjuster -All lines - Feb 2024
- Certificate of completion for National Flood Insurance Program (NFIP) by FEMA - Apr 2024
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