Samson Oluwashina

Developed strategies for resolving disputes between insureds and insurers.Maintained accurate records regarding claim status and settlement negotiations.Investigated claims, conducted field audits, determined losses and reported findings.Delivered exceptional customer service to clients by communicating information and actively listening to concerns.

• Documented claim files, prepared detailed reports of findings, and recorded all activities related to each claim
• Conducted field investigations of property damage to identify causes of loss or damage
• Identified potential fraudulent claims by interviewing claimants, witnesses, law enforcement officers and other parties involved in the incident
• Assisted clients in understanding their rights under their policy terms and conditions

• Investigated and assessed damage to residential and commercial properties, including personal property losses
• Reviewed insurance policies, endorsements and riders to determine coverage for claims
• Interpreted complex policy language and applied it to individual claims circumstances
• Negotiated with claimants and attorneys on behalf of the insurance company