Samuel Adeola
Cedar Hill,TX
Summary
Hardworking individual with skills in word processing, time management and scheduling. Analytical problem-solver comfortable working in fast-paced environments with minimal oversight. Excellent skills in file management systems.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Omaha Steaks
10.2023 - Current
- Analyzed customers’ order-related issues and assisted with resolving within a required timeframe.
- Understood customer requirements, assisted with preparing service contracts, and facilitated sales for clients’ orders.
- Accurately documented and processed customer claims and negotiated by upselling products.
Manager
Pizza Hut
08.2019 - 08.2023
- Oversees day to day operations with scheduling, operating budgets, launching price promotions, and tracking inventory.
- Supporting staff with technical related issues to ensure they can perform their daily duties.
- Follow safety processes and procedures to obtain a safe and secured working environment.
- Ensuring staff is providing outstanding guest service by providing staff with training and development monthly.
- Developing key performance goals and managing the performance of staff.
Telephone Survey Interviewer
ReconMR
06.2021 - 06.2022
- Conducted outbound calls to perform market research interviews for the purpose of gathering information and opinions on a variety of important topics.
- Delivered questions over the phone and accurately recorded responses using a computer-aided telephone interviewing (CATI) system.
- Reported escalated matters that may occur to ensure the participant’s safety and privacy.
Catering Assistant
Comfort Catering
10.2016 - 08.2019
- Led catering events while overseeing team members to ensure duties were being handled efficiently for each event.
- Maintained a sanitized working environment to ensure food was stored and prepped appropriately.
- Prepared weekly, monthly, and annual reports for the Director of Sales & Marketing.
- Was the point of contact for catering clients regarding all aspects of their upcoming event.
- Responsible for collecting remaining balances from catering events and depositing cash payments at the designated drop off locations.
Education
Bachelor of Science - General Studies W/ Concentration in HR
Texas Tech University
Lubbock, TX08.2023
Skills
- Time Management Skills
- Research and Analysis Skills
- Strong Verbal and Written Communication Skills
- Adaptable
- Management
- Self-Starter
- Technically Proficient
Timeline
Customer Service Representative
Omaha Steaks
10.2023 - Current
Telephone Survey Interviewer
ReconMR
06.2021 - 06.2022
Manager
Pizza Hut
08.2019 - 08.2023
Catering Assistant
Comfort Catering
10.2016 - 08.2019
Bachelor of Science - General Studies W/ Concentration in HR
Texas Tech University
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