Summary
Overview
Work History
Education
Skills
Timeline
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SAMUEL ADJEI-BADU

Bayonne,NJ

Summary

Results-oriented Online Chat Specialist considered an asset in the workplace. A pleasant personality coupled with exemplary communication and customer engagement skills. Ready to take on a new role that requires energy and enthusiasm while driving business success.

Overview

4
4
years of professional experience

Work History

Live Chat Agent

Verizon Wireless
Columbus City, OH
01.2024 - 04.2024
  • Evaluated customer feedback for trends in service requests or product concerns.
  • Maintained understanding of company computer software, products and services.
  • Walked customers through online demonstrations to support better understanding of product features.
  • Excelled in exceeding daily credit card application goals.

Warehouse Worker

FRESHPAIR COM INC
Cranbury, NJ
10.2022 - 12.2023
  • Organized warehouse space for efficient storage of products.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Inspected damaged goods prior to disposal or return to vendor.

Warehouse Operator

Coca-Cola
Atlanta, GA
05.2021 - 05.2022
  • Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
  • Handled returns from customers in accordance with company policy procedures.
  • Identified potential problems related to shipping errors or damages prior to delivery.
  • Utilized scanners and RF devices for tracking purposes.

Customer Service Representative

Spectrum Mobile
Columbus City, OH
02.2020 - 06.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Education

High School Diploma -

Curtis High School
Staten Island, NY

Skills

  • Scheduling
  • Appointment Scheduling
  • Call Management
  • Inbound and Outbound Calling
  • Customer Education
  • Call Centers

Timeline

Live Chat Agent

Verizon Wireless
01.2024 - 04.2024

Warehouse Worker

FRESHPAIR COM INC
10.2022 - 12.2023

Warehouse Operator

Coca-Cola
05.2021 - 05.2022

Customer Service Representative

Spectrum Mobile
02.2020 - 06.2021

High School Diploma -

Curtis High School

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SAMUEL ADJEI-BADU