Samuel Agapov

• Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information including cosmetic, specific mechanical conditions, options and anything else that could affect value
• Fulfill exceptional customer service and work with other departments to create Iconic Customer experiences.
  
• Trained and developed over 5 associates within my role

• Advised clients on appropriate vehicle selections based on their unique needs, ensuring satisfaction long term as well establish long term clients
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic as well as online sourcing.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Tend to any problems that may occur in our biggest branch at CircusTrix. Ranging across all of our 20+ attractions.

Goal setting within my team to fulfill milestones as a top branch within CircusTrix LLC. This is achieved through determination, training on new techniques and over team collaboration to ensure a collective effort.

• Oversee 60-100 employees at the largest facility at Circus Trix LLC
• Oversee sales and maintained above 15% conversion rate while selling over 6000 memberships as a team
• Organize and plan weekly sales oriented meetings in order to reach goals at maximum potential
• Train and instruct employees to ensure the facility is running at maximum potential
• Provide memorable experiences for guests while providing customer support
• Manage and select a team of sales members while simultaneously accommodating strengths and opportunities for each individual.
• Train and oversee employees in multiples areas including hosting, sales and park safety
• Provide daily, weekly and monthly inspections to maintain proper facility procedures as well as making sure safety standards are up to date.
• Ensure the safety of guests/employees by responding to injuries and grievances
• Assist General Manager with any day to day tasks as well as planning

Set and achieved personal and team goals in order to ensure success within my team. Sold our product efficiently and professionally in order to achieve new heights.

• Maintained top position in conversion rates and sales over a 5 month period.
• Sustained over a 25% membership conversion rate overall
• Held the record for black friday promotional tickets totaling over 100 in a single working day,
• Held the record for total memberships sold in a day (41)
• Trained and instructed employees on sales procedures and promotions.
• Set personals goals in order to maximize efficiency

• Supervised daily sanitation to ensure the safety of residents
• Maintained professional customer service working with residents and employees of all ages.
• Kept daily kitchen operations running for head chef while providing customer support and aid to residents.
• Coordinated events with head chef and event coordinator to ensure safety and to create memorable moments.

Objective: Synchronize with my team to ensure our guests lived comfortably throughout their terms with us.